I keep getting the same rejection code of IND-165-01 when filing my return online. I have attempted to file 3 times so far and within a few minutes after filing I continue to get a rejection email. It is saying that form 8862 must be attached to my return and it is so I'm concerned this is a glitch especially since I continue to get rejected within a few minutes of filing. How can I either fix this or talk to a live persons about this? The exact message is posted below:
Form 8862 must be present in the return. The e-File database indicates the taxpayer must file Form 8862 to claim Child Tax Credit or Other Dependent Credit or Additional Child Tax Credit after dis allowance. Reject Code IND-165-01
In order to e-file your return, you will need to add Form 8862: Information to Claim Earned Income Credit After Disallowance. Please follow these steps to add this form:
Once you have completed the review without any errors, you are ready to e-file your return. Select "File" from the menu on the left-hand side and follow the instructions to refile your return.
This did not work I tried 4 times. I was able to see the form 8862 in the documents that were submitted however I kept getting the same rejection response. I filed through TaxSlayer website instead and it was accepted immediately. Seems like there might be an issue with TurboTax website/software.
I agree. I kept getting the same reject code Reject Code IND-165-01. Form 8862. I checked my returns and the form is attached. I upgraded to Turbo Tax Deluxe for $90 for an expert to review my return. Still rejected. I filed with another online service and I was accepted within 30 mins. I do believe Turbo Tax has a bug somewhere in their system and it needs to be corrected.. and I need a refund.
Please contact us to receive telephone support in regards to this particular error code.
Why do we need to contact you? We already are through this forum. That's counter productive if you asked me clearly there's a lot of customers having the same issue. Post a solution that actually works because the one suggest above doesn't work!
@rosmaily3 our telephone support agents have tools that can better assist with resolving the issue.
Please use this link for assistance with correcting a rejected return: https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/01/26136#M105
Should you require further assistance, please consider contacting support:TurboTax Support Contact Us Page – Get Help from TurboTax
Im having the samw issue. When you filed thru someone else..did u have to use the 8862 form?
If you need to enter your 8862, here is how you enter Form 8862. Here is more information regarding e-file rejection.
Yes. But it was accepted after the first submission. With Turbo Tax my taxes were rejected 9 times, even after I consulted a professional and upgraded their services.
I have been rejected 5 times now - also after upgrading and paying an additional $100 for "expert help" - nothing they have offered as a resolution is working. I am going to attempt to file with someone else, and I would like a refund as well.
Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.
I have the same issue. I've tried many times and got mine rejected as well I even followed the steps that they offered to do when you fix this issue by filing form 8862. I decided to file with H&R online tax preparation and after 30 min the IRS accepted my return. Theres deff something wrong with this, because many people are having it. Ive been using turbotax for several years now. My question is for anyone that filed with someone else did you get your return?
I have talked with three different people. All of them have "walked" through it with me. It continues to reject. Whether I file 8862 or I don't. I never received a letter from the IRS stating I needed to do this.
Did you get confirmation that your taxes went through ok? I am thinking of using another site. I cannot get mine to go through.
I never received a notice from the IRS saying that I needed to fill that form. I figured since I was audited last year I needed too. I used H&R block to file my taxes recently and was accepted within the same day after I filed. And I did make sure I included form 8862. Theres just something wrong with turboxtax form when doing it. Even if you follow their steps. Thats why after getting rejected the second time, I just went ahead with someone else to file with.
I was rejected like six times with the same rejection code IND-165-01 and when I filed with a different tax preparer it was accepted. I upgraded my account services with TurboTax and paid $130 and the tax specialist still could not help me. I want a refund as well. This makes no sense. Last year it was because of the insurance form and now some kind of bug. I've been filing with TurboTax for the past 5 years and the last 2 years has been very difficult. I tried again this year because I really like TurboTax but sad to say, I nor my husband will be filing with them again.
Please click How do I request a refund for my TurboTax product? and choose the version of TurboTax that you are requesting a refund for.
I recommend anyone having this issue to just go ahead and file with a different company. Just make sure you use form 8862 if you need to like I did. Honestly was rejected 2 times by using turbotax. I've been a loyal customer for several years. When I used H&R my taxes went through and I did receive a confirmation number that the IRS accepted my return. Not to mention I'll be saving 30 extra dollars using them instead of turbotax. If you continue to have this issue just use another software to file your taxes like I did.