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Level 2

Question

Refund

Forum|Forum|6 years ago
February 18, 2020
179 replies
12 views

Ok I E-filed and IRS accepted it on the 1/22/20 I thought was wired because they said they was not a accepting until the 27th. I looked at where’s my refund on the 1/25/20 it had one bar said was accepted. On 2/5/20 it went to the PATH act and stayed like that until 2/16/20 Message changed to we received your refund and is processing no bars nothing. My turbo tax says refund expected on 2/12/20 obviously that didn’t happen been way past 21 days. Has anyone else have this problem?

Show previous replies

Ray1994

Level 2

I also have this problem I still not received my money either and it been 25 days now

Anonymous

@Ray1994 Well, I finally got thru to the IRS. Apparently Turbo Tax did not forward the information for my PTC credit for my health insurance, which I know was filled out. So now I have to wait to respond to the IRS letter, fax over my 1095-a and form 8962. After they receive it, it will take up to 8 weeks. Thank you everyone for your assistance, and thanks Turbo Tax. Now that I have my hours cut at work due to the virus outbreak and was waiting for the refund to pay for a medical procedure I needed, I am not happy with this service at all. Good Luck everyone and be safe!

Devans0714

Level 5

You don't have to wait for the letter to fax the form. When I noticed that on 02/17 which the original date I was supposed to get my refund that the bars totally disappeared, I call the IRS and I got the fax number the same day, faxed the 1095A and 8962 forms to them. I then told the IRS I had a hardship and they were the ones who referred me to the advocate. I got my refund in 4 weeks not the 8 that they are telling you in the letter. I would suggest doing that but I don't know how it is going to work now because of the pandemic. Yes TurboTax did the same thing to me just asked if I had Healthcare for the entire year and did not forward the 1095A or 8962 to the IRS. They still haven't caught on because there are still people encountering the same issues.

blackqueen46

Level 2

I need to know where my refund is it said that it was suppose to go on my turbo visa card and it's not there yet I was given a account number of [phone number removed] Routing number [social security number removed] last year it went straight on my turbo visa card I don't whose that account is but that's not my bank account unless it's turbotax account number that you guys gave me I want to talk to someone asap

g3itty

Level 2

I had file my taxes for 2019 but they say accepted on 2/4/2019. It's still say still processing. It's been more then the time frame . But got a email from turbo saying charging me $32.10 for processing fee. But yet have not received my tax refund yet. Has anyone had this problem

Avg16

Level 2

Yes. Turbo tax told me they are charging me the full $250 for filling my taxes even thought I opted for it too come out of my return but my return hasn't made it here. And I was accepted on Jan 29

Devans0714

Level 5

@Avg16and anyone else who received the same email. If you do not receive your taxes by the time TurboTax debits your account, call your bank and dispute the charge because TurboTax is still going to get paid. If you selected to pay your fees with your refund they are going to take that money out regardless of whether or not TurboTax got paid by debiting your account and TurboTax knows this!

Shay138810

Level 2

Yes, I am having the same issue I filed 2/8/2020 and now I am receiving the bar still processing. Now turbo taxes are trying to debit my account for their fees instead of from my refund but yet no one has been in contact with me to figure out why it is taking so long. If they debit my account they better not take from my refund. I will not be using them again after this year.

DoninGA

Level 15

@Shay138810 wrote:

Yes, I am having the same issue I filed 2/8/2020 and now I am receiving the bar still processing. Now turbo taxes are trying to debit my account for their fees instead of from my refund but yet no one has been in contact with me to figure out why it is taking so long. If they debit my account they better not take from my refund. I will not be using them again after this year.

Have you ever contacted the IRS?

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 4 for personal or individual tax questions.
It should then transfer you to an agent.

Shay138810

Level 2

I am waiting on the line for an agent now

skylahartman1990

Level 2

Yes. I filedon 2/12. Now turbotax emailed me saying that I owe them money or it will be directly taken out of my bank account on 04/10!

DoninGA

Level 15

@skylahartman1990 wrote:

Yes. I filedon 2/12. Now turbotax emailed me saying that I owe them money or it will be directly taken out of my bank account on 04/10!

See this TurboTax support FAQ for payment of the account fees if the federal refund is delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

Mdyroff42

Level 3

Yes it said it was accepted on feb 25 and it still says accepted and I can not get any info

Busymom2007

Level 2

I filed February 3 and it was accepted by both the State and Fed the same day. I received my CO refund within 21 days, but still have not received my refund from the Feds. It keeps saying they are processing it. Turbo Tax wants their money, yet still waiting for mine. No one to contact to help.

Jns1stkd

Level 2

You can contact turbo tax live but I did that this morning and they were no help. Basically she told me nothing they can do it’s already in the computer to take the money out on the date they sent us. Even though they have admitted to being in the wrong and letting our taxes go through without our submitting necessary forms. In my case it was my 1095A. I have a phone number to contact the IRS and speed to an actual person. Here it is if you would like it 1-eight hundred 829-0 five 82 ext652. Your best bet is to call early in the am usual wait time is around 30 mins

kyreacher

Level 3

Mine has been accepted for 52 days I got an advocate on 3/9 she told me it would be another 28 days which would put my return date 4/13 that is just 10 days difference than what the IRS said they told me a date of 4/23 so I do not think the advocates do much for you

Mike341

Level 2

I did

Martina75

Level 5

Yup... I am too... And 2 others I know. But it’s some unnecessary bs hold up on everyone’s money and they send a vague letter with no particular detailed reason, and say not to bother calling for information unless the refund doesn’t arrive in the 60 day time period. They need to really change the way they are handling these random reviews because it’s very annoying.

Sonialouise1

Level 2

Yes. I efiled on 1/27/20 from turbotax like I did the last 7 yrs. Was accepted the next day and as of right now it's still processing.... we all could use that money right now 🤦‍♀️

Tonbl

Level 3

I agree. And I've tried calling the irs and it says due to technical difficulties they are unable to answer my call and the call drops. I'm extremely pissed off at this point. Anyone know if they are closed? They should be considered an essential business like banks etc!!!!

Vernieshay123

Level 2

I got through. Don't use that direct number that this sub has been giving out. Use the 800 number with the prompts and after 30 minutes you will get a live person.