On the very last step of my turbo tax, it says “Because of the selections you've made, our banking partner(s) needs your residency info.” But my info is correct???

All of my info is correct. I’ve been using turbo tax since 2015, all my info the same, and I have never had this issue. What is the deal? It won’t give me any other information on why this is happening. I am a US citizen. My information I’ve input is correct. I’m not sure what to do but it will not allow me to move forward.

1085

Expert Alumni

Feb 5, 2024 12:48:29 PM

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Also, make sure you have ran all updates. You can also try a different browser.

New Member

Mar 14, 2024 9:35:50 PM

i'm experiencing the same issue.

I tried closing browser and even using a different browser, and it still is giving me a red alert and not letting me continue after selecting "u.s citizen"

Expert Alumni

Mar 15, 2024 8:23:45 AM

Are you still experiencing this problem?

Make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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On the very last step of my turbo tax, it says “Because of the selections you've made, our banking partner(s) needs your residency info.” But my info is correct???