Please know that is the IRS that has to approve your return, not Turbo Tax. It varies, but normally it takes 24-48 hours. Also, the identity-protection safeguards implemented by the IRS in recent years may account for longer wait times. Eventually, you will receive an email letting you know whether or not your return has been accepted or rejected. TurboTax FAQ "What does Pending mean? "states, "Pending simply means that your e-filed return is on its way and that the government hasn't accepted or rejected it yet.
If you contact the government or try to look up your refund status while your return is still pending, don't be surprised if they tell you "no record found." This is normal; until the government starts reviewing and processing your return, they won't have any record of it."
What does "Pending" mean?
Are the longer than 48 hrs normal now? I have never had a return take this long to be accepted. If it’s not accepted after a week or so, can I cancel it and refile? Could there be a glitch?
Sometimes it takes a bit longer for tax returns to get transmitted and accepted. Please see the following TurboTax Help Article for more information.
I'm not understanding how I filed on the 29th and still pending but I sat next to someone who also filed through turbo tax this morning and her return has been accepted.
These automatic responses aren't helpful.
Each tax scenario is different, and there's no way for us to know which tax return will be accepted by the IRS more quickly than another. Pending can take anywhere from 3 days to a few weeks. The best way to keep up to date is to check Where's My Refund?
Please view the page below for more helpful information.
Why is my return still pending?
If it was a TurboTax security issue and you guys haven't even sent it through yet because of that, why can't anyone help me figure out what to do? It's been over 48 hours and I've gotten no follow up email.
Please provide more details regarding what you are referring to as being a "Turbo Tax security issue" @Kendra684. Please keep in mind that pending does not mean that Turbo Tax "has not sent it through yet" it just means that the IRS has not yet accepted or rejected it yet. The FAQ's previously provided in the thread outline some of the common reasons for tax returns still showing as pending. If you have more details to add please feel free to do so and we will assist accordingly.
Here is what I got on Saturday evening. I called the number and told them it is me on both accounts. The email here says even if I didn't respond to the message it would be sent forward in 48 hours. Just trying to figure out if there was something else I should be doing to move this forward.
Thanks for providing more details. The 48 hour timeframe is just the allotted time for you to alert us if in fact you were not the one on the additional filing. As such, there would be nothing further required of you. The IRS could still be conducting further review which would result in your tax return being in a pending status. So just to be clear, you attempted to file using a different Turbo Tax account? was this after starting your return in another? @Kendra684.
I didn't start this year's return in another but last year I did it under a different email address. My employer does their payroll through intuit and the W2s, so I was logged into my employer email when I filed not realizing it. But because I have done multiple returns under my personal email I'm guessing that's what triggered it. Thank you for clarifying.
My return has been in pending for 3 days. I realized when Turbo prompted me for a new PIN I entered PIN that was different from my last year's PIN and I don't know if this was the reason the it is still in pending. Also I am using a new email that has never been used with TurboTax before. The status given by TurboTax makes me think they received it but has not transmitted to the IRS. It says this. I am worried that my return will be late for April 18 if the IRS has not received by then.
Federal Return
Please review this FAQ for details on why a return may still be in pending status @goldbabes.
Thanks @Ebony A , however this does not resolve my question whether or not TurboTax has sent my return to the IRS. IT has been longer than 48 hours and I have not received any emails from TurboTax . Could some please let me know where my return is at. I tried calling TurboTax and there is no option to speak to a human being, at all. I tried the IRS various sites, however it doesn't seem they received my return. I am not interested in the refund status, I just want to know if they received my return by Monday April 18.
We do not have access to your account in this public forum.
"Pending" means that your e-filed return is on its way and that the government hasn't accepted or rejected it yet. Until they accept or reject it, they won't have any record of it.
You will receive an email when your return goes from pending status to Accepted or Rejected. You may want to check your spam folders if you do not see it in your inbox. Please see this Help Article for more information, including how to check your e-file status.
If you need additional assistance please feel free to contact Customer Support.
I am actually having the same issue and it has been more than 48 hours and my return is still pending. I also used a new email address and received the security email. Would it be possible to know if TurboTax actually submitted my tax return at all?
Please follow the instructions here to check the status of your return. As long as it shows pending, then your return was sent via e-file. It can take longer than 48 hours for your return to be accepted, depending on the return. @Wylimichelle
Turbotax needs to fix this experience. My extension is also pending and its likely to run past the deadline. I have a huge estimated Tax payment that's pending along with it - so I have to wait this out. While waiting, I realized I could have just gone directly to the IRS website (Direct Pay) and pay my estimated taxes and get the extension automatically. But I don't want to do that now as it might cause a double payment if my pending status is accepted. Turbotax has a great User Experience overall, but this is one they need to fix.
@mike_locke so sorry to hear that and I totally agree that TurboTax needs to fix this.. My tax return is still pending. And according to the customer service rep, my return needs to be reviewed before forwarding to tax authority. But it has been 3 days and i can do nothing about it but to wait .. I am not sure what is holding my tax return and it is really frustrating at this point.
This was my exact experience, TurboTax never submitted my return for 3 days and they lead me to believe that they did. I could not get a hold of anyone to tell me what the case was. On day 4 I was notified that my return was submitted. Immediately after that I was able to very on IRS website that my return was pending with them. Very misleading and stressful to sit there and wait for the IRS to accept within 48 hours when TurboTax had not even transmitted my return. All of Turbotax message board responses and status "pending" was not helpful.
Next year I won't be using this service any more.
@goldbabes Was your state return submitted together with the federal return or after? It seems like my federal one was submitted but not my state return, and both status are still pending :(
Hi @Wylimichelle a state return is not applicable for us. I am sorry I hope you get your state return figured out soon.
@Wylimichelle if it is of any help I read a this post that as long as the IRS received your return by April 18 your status is not late.
I hope Turbotax at least did that for you.