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New Member
posted Jul 11, 2019 1:50:32 PM

My refund

I had my refund taken because of back child support but they didn't pay yall before they took it what do I do now cause I dont have the money to pay yall that's why I had it deducted out my refund and dont know what to do

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2 Replies
Level 15
Jul 11, 2019 1:54:22 PM

Follow the instructions in the email you get ... payment options are listed there. 

 

Why was my bank account auto-debited for TurboTax fees?

When you filed your 2018 tax return, you chose Pay With My Refund, which lets you deduct your TurboTax fees from your IRS tax refund instead of paying them with a credit or debit card.

Per the Refund Processing Agreement, you authorized us to debit your bank account if your refund was insufficient to cover your fees:

In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them. 

 

Before we debited your account, you would have received 4 emails from us:

  1. An email with instructions to pay your TurboTax fees (minus the Refund Processing fee, if any) online by a certain date.
  2. Two more followup emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.

  3. A final email letting you know that we're debiting the fees (minus the Refund Processing fee, if any) and that the auto-debit process cannot be stopped.

You can also be auto-debited if you signed up for Pay With My Refund and your refund is sufficient, but the IRS is still holding your refund 36 days after your original estimated refund date. In this case, you'll get the same email notifications from us, except we will debit the Pay With My Refund fee (if any) in addition to your other TurboTax fees.

Related Information:

Level 15
Jul 11, 2019 2:00:42 PM

@Angelfire04  

You wrote:  "I don't have the money to pay yall"

 

Please phone TurboTax Support ASAP and ask them to help with this matter.   Otherwise they will eventually debit your bank account which could overdraw it.    But if you reach them in time, you can probably work something out.  They don't want you to have an overdraft any more than you do. 

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

You also wrote:  "(The IRS) didn't pay yall before they took it."

 

The IRS does not ever pay the TurboTax fees.  A third-party handles the fee payment process but only after the IRS releases the refund and sends the funds to the third-party bank.