Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 1, 2019 4:24:36 AM

My refund was sent to my green dot account but the account is closed. The irs2go app tells me that my refund is in my closed account for direct deposit. What can I do now

How long will it take for my green dot account to reject the refund? How long will it take until i get the refund by mail? 

0 5 3694
5 Replies
New Member
Jun 1, 2019 4:24:38 AM

If the account is closed, the IRS will be unable to deposit the funds electronically and will mail you a paper check to the address provided on your return. This process may take a few days. You can also track your refund on the IRS website to see when the refund was processed. See below for a link to the IRS website for more information.

IRS 2017 Tax Season Refund Frequently Asked Questions


New Member
Jun 1, 2019 4:24:40 AM

I had the same thing happen , and it’s been 4 m and still no refund check had to get a taxpayer Advocate and they helped me I should be getting my money this week in the mail

Returning Member
Apr 15, 2020 3:24:30 AM

How

can I update my account and routing number 

Intuit Alumni
Apr 15, 2020 8:12:24 AM

@MrsHooks Once you file your return, there is no option to update your banking information afterwards. If you mistakenly entered the wrong bank account information, the IRS will send you a paper check. See more: What if I entered the wrong bank account for direct deposit?

Returning Member
Jul 15, 2020 2:39:16 AM

How did you get a taxpayer advocate?   Please email the answer tho....because I dont even know how to get back on this blog or whatever it is. [email address removed] Travis is my name....been 4 months for me too