Where did my money go if TurboTax was PAID?? I didn't pay them and why is the IVR stating I didn't file my Fed only??
TurboTax fees are considered to be paid because you chose refund processing and TT will get its money when the IRS releases your refund. Only the IRS is in control of when your refund will be issued. You can track your refund on the IRS site.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved
OR——if you filed by mail, expect a long wait. It is taking the very backlogged IRS six to nine months to process mailed returns. Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.
If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act. Do not expect your refund earlier than late February.
https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers
If you are receiving the notification that your funds were deposited onto your Credit Karma Visa Debit Card, but you are receiving a different message elsewhere, please reach out to Credit Karma. You can contact them directly by going to Credit Karma Support page and select Credit Karma Spend Account from the dropdown menu.
If this doesn't totally address your concern, please provide us with additional (nonpersonal) information so we can further assist you.