I filed my taxes with Turbo Tax free edition. I am able to file a simple return and shouldn’t have had any issues. After telling me everything was correct I filed the return only to get a letter today from the IRS saying that they need my health insurance information! WHY DIDN’T Turbo Tax have me submit this when I FILED!!?? I now have to submit the form and wait 6-8 weeks to get my refund and as a single mother of 3 I WAS COUNTING ON THIS!!! And the icing on the cake-I am calling for assistance and they are trying to charge me $30 just to talk to someone. I will NEVER use this service again. EVER!! What a joke!!!
See this TurboTax support FAQ for a Form 8962 and a Form 1095-A as requested by the IRS - https://ttlc.intuit.com/community/health-care/help/the-irs-is-requesting-form-8962/01/27409
TurboTax has no way to know if you have a health form to file unless you tell it. TurboTax no longer forces everyone to answer health insurance questions after Congress changed the law that requires it - now it is optional.
It didn’t ask me if I had a form. It said everything was correct. I assumed that I didn’t need to include it because of the changes congress made. The program should have asked me if I had a form. This is BS!
Furthermore-I shouldn’t have to pay to talk to someone about this!
There is no phone support for free unless you upgrade to PLUS.
You can ask your question here, but do not post any personal information to this public forum.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
(Note that phone support is for paying customers only. There is no phone support for Free Customers.)
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number