Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 7, 2019 4:34:15 PM

It's been 30 days since my federal return was accepted electronically. I received my state return. What's up?

1 50 11219
1 Best answer
Intuit Alumni
Jun 7, 2019 4:34:17 PM

There a various reasons that can cause delays in receiving your refund. Please take a look at the information below.

Your federal refund can take longer than 21 days to process for the following reasons:

  • You claimed an Earned Income Tax Credit and/or an Additional Child Tax Credit and filed before February 15, 2018.  It takes until the week of February 27 to receive your refund at the earliest.
    •The IRS processed a refund offset.
    •There were errors, inconsistencies, or missing info on the return.
    •The return is under review.
    •The IRS suspects identity theft or fraud.
    •There's a Form 8397 (Injured Spouse Allocation) on your return.  It takes 11-14 weeks to process.
    •You filed Form 1040-X (Amended Return), which can take 12-16 weeks to process.

The IRS also cautions that financial institutions may vary in how long they take to process direct deposits, and paper checks are subject to mail delays.

IRS representatives can only research your refund if it’s been at least 21 days since you e-filed, at least 6 weeks since you mailed your return, or if their Where’s My Refund? lookup tool tells you to contact them.

If Where's My Refund? says your return has been received but your refund has not yet been approved, that means the IRS has your return and is actively working on it.

24 Replies
Intuit Alumni
Jun 7, 2019 4:34:17 PM

There a various reasons that can cause delays in receiving your refund. Please take a look at the information below.

Your federal refund can take longer than 21 days to process for the following reasons:

  • You claimed an Earned Income Tax Credit and/or an Additional Child Tax Credit and filed before February 15, 2018.  It takes until the week of February 27 to receive your refund at the earliest.
    •The IRS processed a refund offset.
    •There were errors, inconsistencies, or missing info on the return.
    •The return is under review.
    •The IRS suspects identity theft or fraud.
    •There's a Form 8397 (Injured Spouse Allocation) on your return.  It takes 11-14 weeks to process.
    •You filed Form 1040-X (Amended Return), which can take 12-16 weeks to process.

The IRS also cautions that financial institutions may vary in how long they take to process direct deposits, and paper checks are subject to mail delays.

IRS representatives can only research your refund if it’s been at least 21 days since you e-filed, at least 6 weeks since you mailed your return, or if their Where’s My Refund? lookup tool tells you to contact them.

If Where's My Refund? says your return has been received but your refund has not yet been approved, that means the IRS has your return and is actively working on it.

New Member
Mar 5, 2020 11:37:48 AM

I filed through turbotax and where's my refund still saying processing  it's been 30 days 

Intuit Alumni
Mar 5, 2020 11:54:03 AM

Please reference EbonyA's post above. The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay.

If it’s been:

  • 21 days or more since you e-filed
  • 6 weeks or more since you mailed your return
  • Or if the IRS’s Where's My Refund page tells you to contact them

Then the IRS asks that you call them at these numbers:

  • For individuals: 800-829-1040
  • For businesses: 800-829-4933
  • For those with hearing impairments: TTY/TDD 800-829-4059

To have an efficient call, here's what you need to prepare.

What makes refunds late?

New Member
Mar 11, 2020 1:41:16 AM

same here...today is 31 for me...i used turbo tax also...says mine is still being processed...

Intuit Alumni
Mar 11, 2020 8:07:05 AM

The IRS issues most refunds in about 21 days, although some returns take more time to review. If it has been more than 21 days since your return was accepted, you can call the IRS directly to check on your refund status.

 

How do I contact the Internal Revenue Service (IRS ...

 

Level 1
Mar 11, 2020 7:08:23 PM

same here. are we waiting for the irs to contact us about some issue? i filed the easiest simplest tax return. i cant understand what went wrong. am i supposed to file an amendment after a certain amount of time passes? every day is agony 🥴

Intuit Alumni
Mar 11, 2020 7:17:15 PM

Unfortunately, many people are experiencing this long delay for their tax returns. You do not need to send an amendment or any paperwork unless the IRS sends you a letter in the mail requesting additional information.

The IRS started processing returns later than in prior years and as such has a backlog to work through. They also just recently started processing returns claiming EIC and/or ACTC.

During processing, the government reviews your refund. During the review process, they look for math errors on your return (extremely rare in TurboTax) and they also check if you owe back taxes, unpaid child support, or other debts.

If they need to make any corrections, they may offset (reduce) your refund. In some cases, the correction might even increase your refund.

Once that part's done, the government approves your refund, which means it's ready to be deposited or sent.  At that point the IRS site will update with a direct deposit date.

 

Please see the link below for more information:

What if my IRS refund is taking longer than 21 days? - TurboTax Support Video

Returning Member
Mar 17, 2020 5:41:35 AM

I was  excepted  feb 17  it is  now  march 17th why  am I still waiting  I do have  child  tax  credit  and  earned  income  credit  but  so did  the  people  I know  and  they  got  theirs  already  ... why  am I still waiting  

Intuit Alumni
Mar 17, 2020 8:11:35 AM

@Kennethhendricks123

 

TurboTax does not receive updates from the IRS once they have accepted your return therefore we don't have the reason for your delay. You can contact the IRS regarding the delay however you will experience long wait times and if you don't get through the first time you will need to call back. The mornings tend to have lower volume of calls.

 

Where’s My Refund? has the most up to date information available about your refund. The tool is updated daily (usually overnight) so you will just usually need to check once a day.

For more on the timing of your refund please see this TurboTax FAQ.

Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take:

If you are concerned and it's been over 21 days since your tax return was accepted by the IRS and you decide to call them here are some tips when contacting the IRS at 1-800-829-1040:

  • First choose your language. 
  • Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
  • Instead, press 2 for personal income tax questions.
  • Then press 1 for form, tax history, or payment.  
  • Then press 3 for all other questions.
  • Then press 2 for all other questions to be transferred to an agent

Also this TurboTax FAQ lets you know what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378

If you are anticipating a state tax return refund those processing times vary from state to state. To check on a state refund please visit your state Department of Revenue website.

New Member
May 5, 2020 7:37:40 PM

Anyone else feel there’s a huge delay? It says there shouldn’t be a delay but it sure feels like there is a long wait. I filed electronically March 18th. Both stated accepted and I received my state refund already but no federal or stimulus yet. We are now in May. I just want to know if they are delayed. If so, fine. That way I don’t need to wonder why, what, or where my tax return is. 

Expert Alumni
May 6, 2020 8:55:57 AM

Unfortunately, the IRS is extremely understaffed due to COVID-19. This has impacted the processing of returns and refunds. If you do not receive your refund by the time the IRS resumes normal operations, please reach out to them at 800 829 1040.

 

@shekrylon

Returning Member
May 6, 2020 11:42:27 AM

My  husband  has  been waiting  since  feb 17 before  this  stuff  went  down. What  would  be  their  reason ? 

Expert Alumni
May 6, 2020 12:58:22 PM

 

Where’s My Refund? has the most up to date information available about your refund. The tool is updated daily (usually overnight) so you will just usually need to check once a day.

For more on the timing of your refund please see this TurboTax FAQ.

 

Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take:

Please note - - - IRS live telephone assistance is currently unavailable due to COVID-19. Normal operations will resume when possible. Tax help is available 24 hours a day on IRS.gov.  The IRS website offers a variety of online tools to help taxpayers answer common tax questions. For example, taxpayers can search the Interactive Tax AssistantTax TopicsFrequently Asked Questions, and Tax Trails to get answers to common questions. Those who have already filed can check their refund status by visiting IRS.gov/Refunds. 

 

 

 

@Kennethhendricks123

Returning Member
May 6, 2020 2:25:16 PM

Yes  already  done  just  says  possessing  . I never  got  that  extra  500 for  my  new  born and  they  are  looking  into it  for  3  months  now  . I have  a  feeling  they  are  NOT  going  to get  my  refund  after  i have  paid  you  guys  already  

New Member
May 9, 2020 11:20:57 AM

Mine too. I’m going to do my own taxes from now on. I’ve filed the same the past 3 years. Used turbo tax this year and boom, still processing. Smh

Level 15
May 9, 2020 11:31:47 AM


@Mzhale0627 wrote:

Mine too. I’m going to do my own taxes from now on. I’ve filed the same the past 3 years. Used turbo tax this year and boom, still processing. Smh


This is Not a normal tax year what with the virus and then the stimulus payments, the IRS is far behind in processing tax returns.  Whether you use TurboTax, another software program, a CPA or other paid tax professional or you complete the federal tax return yourself and mail it to the IRS, there is good odds it will be delayed.

 

See this IRS website for the status of the IRS - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

New Member
May 13, 2020 8:59:29 AM

I filed my taxes on April 4 with turbo tax. They were accepted by IRS on the same day. It is now May 13 and I have received nothing about my taxes by mail or anything. When I look it up on irs.gov it says your return is still processing. This is affecting me getting my stimulus check also. I'm about to lose my car and everything. There is no one to contact about this situation. What can I do???

Expert Alumni
May 13, 2020 9:19:50 AM

Unfortunately, the IRS is the only one that knows the status of your return, and they have temporarily suspended the processing of paper-filed and manually reviewed tax returns.  You will need to contact them when they resume operations which will hopefully be soon.   Electronic returns are being processed and it is the paper returns and those being reviewed (yours) that are on hold.   If your return is ''still being processed'' and shows Topic 152, they are reviewing something on your return which has to be done manually. 

 

IRS live telephone assistance is currently unavailable due to COVID-19. Normal operations will resume when possible. Tax help is available 24 hours a day on IRS.gov.  The IRS website offers a variety of online tools to help taxpayers answer common tax questions. For example, taxpayers can search the Interactive Tax AssistantTax TopicsFrequently Asked Questions, and Tax Trails to get answers to common questions. Those who have already filed can check their refund status by visiting IRS.gov/Refunds.

 

The stimulus payment is separate payment.   Stimulus payments will be based on information from your most recent tax filings, either 2019, or 2018 if you haven't filed this season yet. But, the amount paid to you now will be reconciled on next year’s tax return based on your current 2020 situation.  

 

See if you are eligible for an Economic Impact Payment.

 

If you are eligible, use our guide to figure out which IRS tool you should use to get your payment.

 

If you are not able to work during this time, you are eligible to receive both state and federal unemployment payments.  You can file for both through your state's unemployment office.  

 

@Kim198069

New Member
Jul 13, 2020 3:47:13 PM

Is anyone still waiting for their tax returns?

 

1. We submitted our taxes electronically.

2. We submitted in March.

3. Every time I try to call the IRS number, it just takes me through the automated menu. Is there a way to get an agent?

 

Thanks.

Level 15
Jul 13, 2020 3:58:06 PM


@wyltk75 wrote:

Is anyone still waiting for their tax returns?

 

1. We submitted our taxes electronically.

2. We submitted in March.

3. Every time I try to call the IRS number, it just takes me through the automated menu. Is there a way to get an agent?

 

Thanks.


There are going to be very long wait times when calling the IRS this week since the due date for filing a tax return with a tax payment is July 15.

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Returning Member
Mar 11, 2021 6:44:25 AM

It's been 31 days for me too. Has anyone gotten a straight answer from the IRS of when it will be processed. And what's the steps to getting through to someone at the IRS. What options do you select?

Intuit Alumni
Mar 11, 2021 10:35:28 AM

With the IRS filing delay and backlog this tax season due to COVID closing the offices and leaving the IRS with very few employees working for the past year, the IRS has not stated how long it will take to deposit tax refunds. Your tax refund may be deposited in your bank account before the IRS has a chance to update your information on the Where's My Refund website.

 

Please click IRS Operations During COVID-19: Mission-critical functions continue to learn more. 

 

TurboTax does not receive updates from the IRS once they have accepted your return. The IRS issues most refunds in about 21 days, although some returns take more time to review.

 

To find out where your refund is, first check your e-file status. If it's been processed and accepted, you can begin to track your refund at the IRS Where's My Refund? site.  You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status. The IRS will issue your refund when your return is approved.

New Member
Mar 11, 2021 11:38:32 AM

It's been 30 days today since I filed federal and was accepted too. I called turbo tax a week ago and said everything on there end was good to go. I have checked where is my refund and called [phone number removed] and cant get a live person. Still nothing today either. This is crazy.

New Member
Mar 12, 2021 5:03:13 PM

Mine was accepted 30 days ago and still says processing also. All the IRS phone lines give you an automated system which STILL tells me it's being processed...