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New Member
posted Jun 7, 2019 4:19:46 PM

It has been over a month and I still have not recieved my refund. I had a very simple return. I have never had to wait this long. IRS tracking tool just says processing.

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1 Best answer
Level 15
Jun 7, 2019 4:19:48 PM

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then a date for Sending will be available on the IRS website.

See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

24 Replies
Level 15
Jun 7, 2019 4:19:48 PM

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then a date for Sending will be available on the IRS website.

See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

New Member
Jun 7, 2019 4:19:49 PM

I have this same issue but was told it’d be released on February 27th due to laws preventing them from releasing them earlier!? Makes no sense to me.

New Member
Jun 7, 2019 4:19:51 PM

Oh it makes no sense since multiple people claiming the child credit and earned income credit have received their returns already. Not that it matters to you since your tax question wasn’t for this years taxes lol

New Member
Jun 7, 2019 4:19:51 PM

These promts aren't accurate

New Member
Jun 7, 2019 4:19:56 PM

I have been processing for a month now still nothing

New Member
Jun 7, 2019 4:19:57 PM

Still waiting ... anybody else ???

New Member
Jun 7, 2019 4:19:58 PM

I’m still waiting!! I filed February 24th. My mother told me it will take much longer if it’s over $10,000

New Member
Jun 7, 2019 4:20:00 PM

This is ridiculous it's been over a month and a half still waiting

New Member
Jun 7, 2019 4:20:00 PM

I'm literally still waiting since January... What more can I do... Turbo tax says approved irs2go says being processed.

Level 15
Jun 7, 2019 4:20:02 PM

@skottiimayne You may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll free number - <a rel="nofollow" target="_blank" href="http://www.irs.gov/Advocate/Local-Taxpayer-Advocate">http://www.irs.gov/Advocate/Local-Taxpayer-Advocate</a>

New Member
Jun 7, 2019 4:20:04 PM

I’ve done mine in January and it’s now june.. i still have no taxes

New Member
Jul 22, 2019 4:01:52 PM

I never received my state for 106. What happed to it. I owe my city 60.  

Returning Member
Jul 22, 2019 7:44:12 PM

Its been since March. I called IRS said Turbo Tax/Intuit is holding my boyfriend Money. You need to contact me or my boyfriend. Please contact me so ee can find out how to get the refund fro you.
Please please contacy me ASAP

New Member
Aug 7, 2019 9:39:53 AM

same here. are you still waiting. What channels have you tried to go through?

Level 15
Aug 7, 2019 9:42:03 AM

@lupeuri

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Intuit Alumni
Feb 18, 2020 9:04:21 AM

The IRS issues most refunds in about 21 days, although some returns take more time to review. Please continue to check for updates containing the most up-to-date information using the Where's My Refund? tool at the IRS website.

 

When will I get my IRS tax refund? - Community

New Member
Feb 24, 2020 9:42:44 AM

It has been almost one month I did e-file to bank account and also taxes. What’s taking so long 

Intuit Alumni
Feb 24, 2020 9:54:46 AM

If you have claimed an Earned Income Tax Credit and/or an Additional Child Tax Credit the earliest you can get your refund is late February.   

   

If it's been longer than 21 days, and you don't have EIC or ACTC, please contact the IRS directly.  

Please refer to the article below.    

What if my IRS refund is taking longer than 21 day    

@Kam8

New Member
Feb 26, 2020 1:28:47 PM

Hi I’m been trying to get a hold of IRS and TURBO TAX just to get a date on when I will be receiving my tax return. And I also needed to correct some information that was not put right. 

Intuit Alumni
Feb 26, 2020 1:43:42 PM

You will need to amend your return in order to make any corrections. Here's more information on correcting your return.

Amend 2019 return? - Community

The IRS now has your tax return, not TurboTax and they will determine when they can deposit your refund. You can try calling the WMR hotline at 1-800-829-1954 or visit the IRS website. If you don't see anything please reach out to the IRS.

Please refer to the information below to contact the IRS.

Why do some refunds take longer than others?

New Member
Mar 8, 2020 6:36:14 PM

@Kam8 

 

have you received it yet??? im in the same boat. My brother got his fed refund back within a week or so and mine has been pending for over a month. Still says processing

New Member
Mar 13, 2020 8:56:55 AM

i requested that my tax return be mailed to < address removed> and was told it would be there 03-05-2020 and have not received it as of this date,could please let me know has the tax return been mailed...

Level 15
Mar 13, 2020 9:05:05 AM

@maycox123 Please do not post your address here.  This is a public website that can be seen by anyone including scammers and identity thieves who would love to contact you and pretend to be from TurboTax.  Return to your post and go up to the little blue dots on the upper right to edit out your personal information.  I am also reporting it to a moderator to remove in case you do not attend to it.

 

As for mailing your tax return---it is not clear what you want.  TurboTax does not mail your tax return to you, nor does TurboTax mail it to the IRS for you.  If you want to file your return by mail you have to print, sign and mail it in yourself.  If you want a copy of your tax return you have to print it out for yourself at home.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online/00/25932

 

 

If you are asking about your tax REFUND,  you cannot specify what date it will arrive.  You wait for the IRS to send it.

 

TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

New Member
Mar 22, 2020 12:56:12 PM

Thank you, you answered my question.