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New Member
posted Jun 7, 2019 5:00:55 PM

I still haven’t got my taxes. Did them on the 14th it last month. Message me back on my email. [removed] because I already sent a message an no response

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3 Replies
Level 15
Jun 7, 2019 5:00:56 PM

Please do not put personal information on this public site where it can be seen by anyone including would-be identity thieves and scammers who would love to contact you and pretend to be from TurboTax.  It has been removed for your protection.

Level 15
Jun 7, 2019 5:00:58 PM

There have been no other posts in the user forum under your username morseau--so whatever you thought you sent did not go through.

Level 15
Jun 7, 2019 5:01:00 PM


TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20a of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried