We in the user forum have no control over whether you get the loan, and do not know why you did not qualify
https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557
While completing your taxes with TurboTax®, you
may
have the opportunity to apply for a Refund Advance provided by First Century Bank, N.A. Member FDIC1 on a Turbo® Visa® Debit Card issued by Green Dot Bank, Member FDIC. If eligible and approved for the loan, you will receive a $0 fee, 0% APR loan equal to a portion of your anticipated refund in one of six amounts: $250, $500, $750, $1,000, $1,500 or $2,000. This offer is available until February 7, 2020, or until available funds have been exhausted.You will not be eligible for the offer if: