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New Member
posted Feb 19, 2025 8:51:34 PM

I paid for the 5days earlier on my return and did not get.who do I talk to about this

I did not get my return 5 days earlier that I paid for$25

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3 Replies
Expert Alumni
Feb 20, 2025 8:13:31 AM

If you don't get your deposit, there is a few reasons why that might happen.

 

  • Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
  • Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund 5 days ahead of when the IRS would have deposited your refund.
  • The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the 5 days early expectations.

If TurboTax is unable to deliver the refund 5 days early, your order will be canceled and you won't be charged the 5-Day Early fee. You will receive a follow-up email with a refund and timing update, and if any cancellation is applicable. 

 

If you don’t receive an update email or an automatic refund (if applicable) within a few days, you can contact TurboTax Customer Support by clicking the link below.
 

TurboTax Phone Number

Level 1
Feb 20, 2025 8:20:03 AM

No thats bs, if any of those were the case why would turbotax be showing that i got my refund 5 days early instead of giving a refund or saying they wont be taking the 25$? Currently at this very moment i havent received my refund and turbotax is showing i received it yesterday the 19th

Expert Alumni
Feb 26, 2025 7:49:37 AM