I saw an answer on here that tells me to go to "add state" to be able to change my tax information on TurboTax for this return that was "finished" but not submitted. I can get to my state tax information that way, but I cannot get to my federal information because the bar on the left just shows "Amend Tax Return" on the side. And every time I click that it just tells me I can't amend my tax return right now due to the form not being available. But I don't think amending a return is what I'm supposed to do here anyway since I haven't submitted anything to the IRS.
I think there's a glitch. What can I do about this? Do I have to just restart completely?
You will need to change back to e-file in the program to be able to make your changes. Once you've done that and finalized your return, you can switch back to file by mail if you're not able to e-file. Please see the below TurboTax FAQ to assist with this:
How do I change from mail to e-file in TurboTax Online?
If that doesn't resolve the issue, please reach out to customer support for assistance.