This is mainly a user community forum. For anything account-specific, you'd need to phone TurboTax Customer Support.
You can use the form at the link below to schedule a call back, or it may provide a number.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
I wanted to order delux turbotax for 2019 taxes. the order was an upgrade for 2018. Not what I ordered
@larrywarfield wrote:
I wanted to order delux turbotax for 2019 taxes. the order was an upgrade for 2018. Not what I ordered
TurboTax does not and has not ever offered an upgrade for their software from one tax year to the next tax year. Each tax year is a separate TurboTax program.
Go to this TurboTax website to purchase a CD or Download of the 2019 software - https://turbotax.intuit.com/personal-taxes/cd-download/
Just trying to understand. What did you do? Did you try to order from inside the 2018 program? And end up buying a higher version for 2018 like Premier or Home & Business?
Yes you have to buy a full new program each year.
I accidentally ordered the wrong software. I need to file taxes for 2018, but I ordered the windows version but I need the version for mac. Please assist.
Contact Customer Service
(You need to pick the CD/Download program in the product drop down box.)
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632