Per the Turbo Visa Debit Card website:
If you lose your card or believe it to be stolen, you must immediately call (888) 285-4169 to report it lost or stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement or Deposit Account Agreement for more information.
The card got burnt up in a house fire do I still have to call and report it stolen or will you just send me another one
TurboTax does not have access to your account for the Turbo Prepaid Visa Card issued by Green Dot.
All questions concerning the TurboTax Prepaid Visa card from Green Dot, or your account with them, should be directed to their customer service. Find more information at https://turbodebitcard.intuit.com/contact-us
Getting to know the Turbo® Visa® Debit Card
Lost my card and need to update my account information
If you want to update your billing in your account use this link. Update billing
Please see this FAQ on how to request the Turbo Tax Card. Request a card