I have used turbo tax, 3 years on a row, now it asks me to create a new business profile, is there a way to recover my previous account? is this a technical issue?

If you’re having trouble signing in to your Intuit Account to access TurboTax, we’re here to help you get in. We’ll show you how to sign in if you lost or forgot your user ID or password or if you're locked out of your account, or recover your account if you can’t get a verification code. Read further to learn other sign-in tips and troubleshooting.

Note: If you can sign in to your Intuit Account, but need to update your contact info, we have instructions to help you.

I forgot my user ID or password

If you forgot your user ID or password, but still have access to your phone or email on file, you can still access your account. This is the fastest way to access your account if you lost or forgot your credentials.

1. Go to our sign-in help page.
2. Enter the phone number, email address, or user ID for your account.
3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
5. When prompted, reset your password. Or, you can select Skip.

If that doesn’t work, select Try something else to verify your identity and account ownership a different way.

Recover Your Account

It’s none of those, I can access but my account is recognized as if it was a new one, and when I try to continue the onboarding as if it was a new business, it shows me an error message

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service