When you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will then deduct the fees and attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://cisc.sbtpg.com/index.aspx
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
We are having the same issue too. Was there a resolution?
Same problem my tax refund was sent to routing#[removed] which instead of sending to my bank of America account they sent it to this not sure what is Ci vista bank is but now they say call tax product group which again say social number not recognize and will not let me talk to a representative what the heck do I do now
Did you choose to have your TurboTax fees deducted from your refund? If so, Santa Barbara Tax Products Group is the are the servicing agency of your tax refund when you choose Pay with My Refund.
For questions about your refund, please reach out to Santa Barbara Tax Products Group as they are the service provider of Pay with Refund. You can contact SBTPG toll-free at 1-877-908-7228 or go to their secure website.
@Domspat
Please see the above post by our specialist MichelleLO, if you chose to have your TurboTax fees deducted from your refund.
@Slick 1
Still nothing I have contacted civista and the ptg bank and they still want reply to me my money is still just sitting in their account since February 24th I think I'm going to try and get a lawyer I don't know this is ridiculous
Hello yes that's what everyone keeps saying and I have tried to get a hold of everyone and still have not received my refund the IRS website said it was deposited on February 24th and tpg and c Vista Bank still will not reply to me or call me to help me with my situation this is a joke they are sitting on my money since February 24th don't understand I faxed them I sent multiple requests and nobody ever emails me back I will never again go through this or use TurboTax nobody helps me they just repeating the same crap over and over again while my money still sits in their account
Yes I tried calling and all it keeps saying is social security number is not found but I have the routing and checking account number that when I pulled the routing number up online it is 100% tpg or Santa Barbara Tax group but nobody like I said will contact me or help me they've been sitting on my refund since February 24th and I am still waiting for my refund I have never had a problem like this before this is sad
On this public forum, we do not have detailed information about refund processing. If you are unable to get through to them via a phone call, you can reach them on their Help page. Scroll down on the page and click Submit A Request.
@Domspat
I'm looking for my refund and it was sent to this bank at 303 Howard drive
Sandusky OH 44870 this isn't my bank at all civista bank is the name
Civista Bank is one of 2 banks that is used when you choose to pay your TurboTax fees out of your Federal refund. Did you choose that option?
If you chose to pay your TurboTax fees out of your Federal refund, the refund goes first to a temporary account at an intermediary bank-either Civista Bank of Sandusky, Ohio, or Green Dot Bank. At the intermediary bank, the fees are subtracted, then the rest of your funds are sent on to your bank in a second deposit. The company that handles that is SBTPG (Santa Barbara Tax Products Group.)
How to contact Santa Barbara Tax Group
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Am trying to see what kinda card you put the money on and when
If you are looking to acquire a card where your refund will be deposited automatically, you can set this up when completing your tax return. When asked how you’d like to receive your tax refund, simply select to have it deposited into a checking account with Credit Karma Money™, also known as a Credit Karma Money Spend account. For more details on this process, please see the Help Article here.
If you need further assistance, please reach out here in the thread.
@Rb426
Hello did you ever receive your money? I’m going thru the same thing my refund got send to that bank but no check has arrive it’s been a one month and nothing I’m so depressed at this point
When you choose "refund processing" TurboTax gets its fees when the IRS releases your refund. Your refund goes to the third party bank. The bank takes out your fees and then that bank sends the rest of the refund to you.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service