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New Member
posted Jun 4, 2019 12:18:05 PM

How do I get the prepaid card?

Its not giving me the option of the card.

2 119 17309
24 Replies
New Member
Jun 4, 2019 12:18:07 PM

Please see the following TurboTax FAQ for instructions on how to apply for the Pre-paid Turbo Visa:
https://ttlc.intuit.com/replies/6419975

New Member
Jan 27, 2020 1:02:42 AM

I want a prepaid card

Expert Alumni
Jan 27, 2020 2:32:48 PM

If you like to get the prepaid Card then, simply select the Turbo® Visa® Debit Card when TurboTax askes how you’d like to receive your tax refund. Be sure to review the Cardholder Agreement for fees and terms.

 

Please see these links for additional information:

How to get your tax refund on a Turbo® Visa® Debit Card and Why can't I get a Turbo® Visa® Debit Card?

 

@Trinnith2386

Intuit Alumni
Jan 29, 2020 1:06:06 PM

When asked how you’d like to receive your tax refund, simply select the Turbo Visa Debit Card. For more information please click the link below.

 

Getting to know the Turbo® Visa® Debit Card - Community

Intuit Alumni
Jan 29, 2020 5:13:58 PM

You should be able to select the Turbo Visa Debit Card option in the Your refund info step of the File section. If you have already filed, you will not be able to go back to select it. 

Here is an article with more information below.

Getting to know the Turbo® Visa® Debit Card - Community

New Member
Jan 31, 2020 5:07:05 PM

How do I get a prepaid Visa card

Intuit Alumni
Jan 31, 2020 5:16:44 PM

@San2020 are you referring to the Turbo Visa Debit Card?  If so, these are the steps you can take to get the card:

 

  1. You will need to select the Turbo Visa Debit Card when asked how you would like to receive your refund.
  2. Sign up for the card online.
  3. Look for your card to be delivered in 5-10 business days.
  4. Activate your card
  5. Once the IRS approves and disperses your refund, the funds will be loaded to your card.

See the following TurboTax FAQ for additional reference:  How to get your tax refund on a Turbo® Visa® Debit Card.

Level 1
Mar 6, 2020 5:01:29 PM

I had a prepaid card but i lost it im trying to order a new prepaid card

Intuit Alumni
Mar 6, 2020 5:07:39 PM

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options. 

 

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement for more information.  Please click https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost to learn more. 

Level 1
Mar 7, 2020 12:27:05 PM

Getting a TurboTax card

Intuit Alumni
Mar 7, 2020 12:32:54 PM

When asked how you’d like to receive your tax refund, select the Turbo Visa Debit Card. For more information please click the link below.

 

How to get your tax refund on a Turbo® Visa® Debit Card

New Member
Mar 8, 2020 6:30:40 PM

Still haven’t received my card in the mail, just wondering why ?

Intuit Alumni
Mar 8, 2020 6:45:00 PM

Your Turbo Prepaid card should arrive in the mail within 5-10 business days. If it has been longer than 5-10 business days, please contact Turbo Prepaid Visa at (888) 285-4169. You can also report your card lost or stolen through this link. 

Turbo Prepaid Card Login 

If you need to find your card account number, look at the bottom of your 1040 tax return in the direct deposit section.  

This page will show you more about the Prepaid Visa. How to get your tax refund on a Turbo® Visa® Debit Card 

New Member
Mar 9, 2020 1:38:28 PM

How do i sign up for turbotax prepaid card

Intuit Alumni
Mar 9, 2020 1:43:55 PM

When asked how you’d like to receive your tax refund, select the Turbo Visa Debit Card. For more information please click the link below.

 

How to get your tax refund on a Turbo® Visa® Debit Card

New Member
Mar 12, 2020 9:02:45 AM

Hi my name is Almira, and I haven't receive my tax . I don't have a bank or checking account but I can't seem to get accepted from other prepaid card company online & I would like to know how to get a turbo tax card . 

Intuit Alumni
Mar 12, 2020 9:12:09 AM

Please click How to get your tax refund on a Turbo® Visa® Debit Card to learn how to apply for a Turbo Prepaid card. 

New Member
Mar 17, 2020 10:38:47 AM

I need a temporary card or a new card 

 

Intuit Alumni
Mar 17, 2020 10:47:07 AM

Please visit TurboDebitCard.com or click the link below for assistance.

 

https://turbodebitcard.intuit.com/contact-us

 

New Member
Mar 27, 2020 2:52:18 PM

how do I get a new prepaid turbotax card I lost my prepaid card I had on file

Intuit Alumni
Mar 28, 2020 8:12:27 AM

@WillieWalton79 When asked how you’d like to receive your tax refund, simply select the Turbo® Visa® Debit Card and be sure to review the Cardholder Agreement for fees and terms.

Please see the TurboTax FAQ below, for more information:

How to get your tax refund on a Turbo® Visa® Debit Card

 

New Member
Apr 2, 2020 1:34:56 PM

I lost my card need another one. Thank you. 

Intuit Alumni
Apr 3, 2020 8:17:05 AM

@Virgharris1022 If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :

  1. Listen to the recording 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

You may also try submitting a request for assistance here: Submit a request – TPG - Taxpayer

 

When will I receive my Turbo® Visa® Debit Card?

New Member
Apr 3, 2020 6:19:03 PM

I need a prepaid card