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New Member
posted Jun 6, 2019 12:01:14 AM

How do I access the temporary card information for the prepaid Visa? The link through my email keeps showing an error message.

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24 Replies
Level 15
Jun 6, 2019 12:01:15 AM

You do not get funds on the card until after the IRS accepts your tax return. Returns are presently sitting on a server waiting until January 28, when the IRS will begin to accept/reject returns. You will get an email after that.

New Member
Jun 6, 2019 12:01:17 AM

The it's has already accepted my return & the refund advance has been deposited. So the funds are there, but I'm getting an error message on the link.

Level 15
Jun 6, 2019 12:01:18 AM

For help with your pre-paid Visa card:
Call  (888) 285-4169

New Member
Jun 6, 2019 12:01:20 AM

I am getting the same error. When I call, I can figure out how to talk to a live person.

Not applicable
Jun 6, 2019 12:01:21 AM

There was an issue with the URL in the original welcome email from the Turbo Prepaid Visa Card.

A new email was resent on 1/15/19 around 4:30 PST with the correct URL. 

Please check your email for the updated email with the correct link to access your temporary card.

New Member
Jun 6, 2019 12:01:23 AM

I need help with sign in page for prepaid Visa card someone call me

Thanks

Level 15
Jun 6, 2019 12:01:24 AM

You should receive an email with instructions on how to create your online account. If you can’t find it, check your junk mail folder. The sender will be <a rel="nofollow" target="_blank" href="mailto:turboprepaidcard@email.turboprepaidcard.intuit.com">turboprepaidcard@email.turboprepaidcard.intuit.com</a>. If you cannot locate it after checking your junk mail folder, or are having trouble creating an account, or logging into your Turbo Prepaid Card online account, call us toll-free at (888) 285-4169.

Level 15
Jun 6, 2019 12:01:27 AM

About the Refund Advance temporary card

https://ttlc.intuit.com/replies/7066867

New Member
Jan 24, 2020 9:24:01 AM

I never received a welcome email is there any way to resend it

Intuit Alumni
Jan 24, 2020 1:45:05 PM

If you cannot locate it after checking your junk mail folder or are having trouble creating an account or logging into your Turbo Prepaid Card online account, call toll-free at (888) 285-4169. Please refer to the following help article for more information. About the Refund Advance temporary card - Community

Level 1
Jan 24, 2020 8:33:11 PM

This whole temporary card is Crap! Says I was approved for advance. The email they sent says I was approved and gave me the last 4 digits of the card number that’s being sent to me. I make an online account but it says it has a 0 balance. I have called sooo many times today and I still get the same run around I have to wait for my physical card to come in the mail. The email that said I was approved also has a link named access your fund when I click on it, it gives me an error message. Why advertise you give a temporary card if you don’t! I never received another email nothing but when I call they say yes your money is there! Than why the heck can’t I access it! 

Intuit Alumni
Jan 25, 2020 8:36:44 AM

 

See the following link for assistance with receiving your temporary card.

https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

 

 

 

New Member
Jan 28, 2020 1:12:43 PM

I did call toll fre number they give you a run around

New Member
Jan 28, 2020 2:25:36 PM

I can’t access my return advance 

Level 1
Jan 28, 2020 4:25:56 PM

you will receive no help from the toll free number. spent 40 minutes on hold just to talk to someone who said the temporary card info wasn't working on sites like Playstation, amazon, apple pay because the "service was down". i continued to ask "how can i find out when the service is available again? i have my tax return in the account i had to make with y'all to use this feature." she couldnt understand the question. i then asked "how long has the service been down" in every way i could think of and she was left more and more clueless every time. eventually i just hung up. i think this temporary card thing that Turbo Tax advertises might just be a scam for them to get bank accounts made with Green Dot Corporation. Idk but i dont like the customer service one bit especially when dealing with multiple thousands of dollars and tax returns im sure.

Intuit Alumni
Jan 28, 2020 4:31:07 PM

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

Level 1
Jan 29, 2020 5:03:07 AM

I also  got the refund advance. Only so i could access my money sooner.  Have the money on it. You say you can spend it online but every site i have tried declines the card. Either there's a major flaw in your system, or its just a way to get people to use your cards. So now have to just wait the 5-10 business days, for the card to come in the mail. At first i thought it might just be mine, but obviously its a problem for many.

Level 2
Jan 29, 2020 5:14:49 AM

Connect your temporary card to PayPal, it works . Use as preferred method of payment 

Level 2
Jan 29, 2020 6:50:02 AM

If you have paypal attached the temp card to it 

Intuit Alumni
Jan 29, 2020 8:50:39 AM

Please utilize this link for assistance, please know you can also contact us toll-free at (888) 285-4169: https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

New Member
Jan 29, 2020 11:14:45 AM

The Turbo Tax refund advance is a big joke! After reading the responses it seems everyone is having the same issue. When I call the customer service number, I get no help whatsoever. I just wasted an hour on the phone and I don’t know anything new than before. It’s a scam and Turbo Tax can’t even pay to have employees in the US to help. What a pos scam. 

Level 1
Jan 29, 2020 1:56:39 PM

I called and they claim the temporary card wont be able to use until 24-48hrs after you get approved..smh

Level 1
Jan 29, 2020 2:32:25 PM

seems like a lie imo

Level 1
Jan 29, 2020 9:37:44 PM

How were you able to access your temporary card? How did you set it up? I keep getting an error message that says I should wait until it arrives in the mail and then I am able to create an online account. I never received the second email that actually gives me a link to see my temporary card number. I check my card and the money is on the card. I just have no way of accessing it.