If your state tax refund was deposited to the Turbo Visa Prepaid Card that is sponsored by Green Dot Corporation, you can call the following customer service number for assistance (888) 285-4169.A representative will be able to assist you with the missing card.
Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options.
It says I have more than one card assigned to my name, I haven't received any cards, but I will not let me track any card without the card number
Think your card’s taking an unusually long time to arrive? Visit TurboDebitCard.com or call us toll-free at (888) 285-4169 to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days
Do not choose option 2. The recording will repeat a few times, but then you will get more options.
I'm trying to find out if my green Dot card that I ordered last week with my stimulas money on it has been mailed out to me yet. Thank you Luke Hill
How did you track it? I'm having trouble also been waiting 2+ weeks
Unfortunately, as this is a public forum, we cannot assist you with your personal account.
Please see the following link for more information, including how to contact customer service, for additional assistance.
How can I track greendot card that stimulus money added to
Were is my greendot card i lost my first one sent for a replacement have not received it yet is there anyone who can help with this info
This link provides the most up to date information available from the IRS: IRS Update
If you have a Turbo Card, this link will be helpful to you: Turbo Card
This link will tell you more about the Recovery Rebate Credit: Recovery Rebate Credit.
What day will my green dot get here and will my tax money ans stimulus be on there thanks
I lost my card so I requested a replacment ,it never showed up after a month greendot told me that I should have received it on the tenth, so I had to request another one I asked if I can have it expedited to me and they told me that they do not give that option I can only recieve it threw regular mail ,so they supposvly resent the card again which did not show up so I purchased another greendot card with intentions to link that card to my account or somehow transfer the money from my account cuss one customer service agent told me that I in fact was able to link the cards together! When i call bk the next day to attempt to do so they tell me that I do not have that option either , so I ask if I would be able to recieve my 16 digit card number ,the exp date ,and the cvv # so I can create a account threw the mobile app so I can acsess my money myself because not one out of like all 20 people i.have talked with are able to help me acsess my account somehow I did not create a mobile app account origanaly because when I filled out the efile application all the IRS needed was my banking and routing number to send me the stimulus money but unfortunately they cannot give me that information I also asked for the information I would need to send my money to a cash app they cant give me that info either so after raising hell with customer service all of a sudden they lady tells me that now she is able to expedite the card to me for some reason so I gladly agree and ask her if I can get a tracking number for my card then she tells me that I have to call bk in 24 hours to recieve the # which I thought sounded a little sketchy to me but what choice do I have apparently, now they are telling me that cannot find any status in there system of the tracking number not even on them is using me another card , I know that there has to be somthing that I can do or someone I can talk to that can help me???
NO ONE on this public forum or anyone at TT can help you with the GreenDot card ... see the instructions in the other answer on how to contact the bank.
This is a public Internet forum. You not should post any personal info here in the user community. It looks like you posted card numbers above. You should remove it for your protection. You can edit your posting above by clicking on the tiny blue 3-dot icon just to the right of your comment. I've also notified a Moderator so they may remove it in the meantime, but they aren't around at night.
It looks like the forum privacy filter rightly removed your phone number in one of your comments, but you'll have to remove the other numbers in the other comment manually by editing it. Otherwise a Moderator I've notified will likely remove it during the day. Again, for your security and protection, please do not post any personal info in this public Internet forum.
Hello
I’m trying to track down my stimulus check. I’m wondering if it was put into my old green dot card? Can you help me.
Thank you
geonna
Green Dot did identify an issue that impacted some accounts. Any affected accounts should now be open and accessible. If you are still experiencing issues you will need to reach out to [email address removed] for quick assistance
Green Dot did identify an issue that impacted some accounts. Any affected accounts should now be open and accessible. If you are still experiencing issues you will need to reach out to [email address removed] for quick assistance
No one in this user forum can access your Visa account or help with it.
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
https://www.turboprepaidcard.intuit.com/
LOST CARD
Ignore the prompt asking for your card number. Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.
The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.