Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.
Please see below for information on how to delete your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Please see below for information on how to delete your cache.
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If you would like to contact customer support for additional assistance please see below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I am not using the online version, I am using the CD version. The federal return will print, but the turbotax program freezes/hangs every time I try to print my Minnesota return.
See this thread for some suggestions.
I can't generate a PDF file, I can't print. Basically I can't look at my tax return or save a copy. I don't want to file without knowing what I'm filing. I looked at a couple of threads on the topic and they do not help. I am using TT Deluxe for Mac, from the CD.
You can preview your return in the TurboTax CD/Download software by following these steps:
You can also view your return in forms mode. Please see How do I switch to Forms Mode in the TurboTax for Mac software? for more information.
It turned out the problem was with one of the state returns. The solution was a mystery. The program froze and then, after a time, it unfroze. I have never seen that. By "froze", I mean the window said "Turbotax (Not responding)". While the TT specialist was trying to that that in, the "(Not responding)" disappeared and I was able to print/save/preview that return. Neither of us did anything to fix it. In my decades of using Macs, I have never seen that happen.
@Judy55 wrote:
It turned out the problem was with one of the state returns. The solution was a mystery. The program froze and then, after a time, it unfroze. I have never seen that. By "froze", I mean the window said "Turbotax (Not responding)". While the TT specialist was trying to that that in, the "(Not responding)" disappeared and I was able to print/save/preview that return. Neither of us did anything to fix it. In my decades of using Macs, I have never seen that happen.
At this point, nobody has been able to reproduce this in a test environment to even know if it is a TurboTax issue or an Apple issue. This only seems to affect a very small number of Mac customers and most of them have reported, like you, that it eventually prints.
I have long suspected that this has noting to do with TurboTax at all but there is some other Mac process that is running that "hogs" a resource needed by the print function. It also seem that once it prints, the further prints are successful.
I have suggested to some users that it might actually be processing the print, but very slowly an to try "waiting it out" - just let it spin for 15-30 minutes and see if it evenly prints.
If that is what is happening then only a tech that has it happen can run spindump tools to identify the slow process, but so far we just do not know how to make it happen so we can identify the cause. (It is not for lack of trying or caring).
One user reported finding a long left over file for a virus program uninstalled years ago and when they removed that file, print functioned normally.
This is the first year that it has happened to me, and it was only on one state return. The federal and other state were fine. It took about 5-10 minutes before the program "unfroze". I just hope it doesn't happen again next year, but at least I'll know what the problem is. I may just switch to Online, but does the same problem arise there?
See if this helps. Troubleshoot installation and running TurboTax for Windows