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New Member
posted Feb 18, 2022 9:12:30 AM

Help. i need copy of my return for 2021. i get network issue virus scan failed ? what do I do?

Im getting .coildnt download. network issue. virus scan failed . how do I fix this ?

0 2 763
2 Replies
New Member
Feb 18, 2022 10:57:18 AM

I need to copy my Federal return

Intuit Alumni
Feb 19, 2022 10:58:19 AM

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser. If you continue to have issues please reach out to a TurboTax representative for assistance. 

What is the TurboTax phone number?

 @katbr29

 

Please see the below TurboTax help article for assistance with downloading a copy of your return.

How do I get a copy of a return I filed this year in TurboTax Online?

@Christopher15Sam