Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Feb 24, 2022 8:16:02 AM

Failed Direct Deposit

I used Cash App to have my funds direct deposited into, but Cash App rejected the the transaction. What do I do now and how do I receive my refund?

0 6 4089
1 Best answer
Level 15
Feb 24, 2022 8:17:18 AM

The refund is sent back to the IRS.  They will send you a refund check in the mail to the address on your federal tax return.  This process can take 3 weeks or longer.

6 Replies
Level 15
Feb 24, 2022 8:17:18 AM

The refund is sent back to the IRS.  They will send you a refund check in the mail to the address on your federal tax return.  This process can take 3 weeks or longer.

New Member
Mar 19, 2022 7:45:03 AM

My refund was sent Direct Deposit and it was rejected February 24,2022 the date is now March 19,2022 and still I have heard nothing this sucks.

Intuit Alumni
Mar 19, 2022 8:09:08 AM

Since the IRS has already processed your individual tax return and your refund was rejected, you would need to reach out directly to them for any updates. See this FAQ regarding How to contact the IRS.

 

@Lisa0326

New Member
Feb 24, 2023 11:02:15 AM

Did you ever get it

New Member
Mar 4, 2023 7:13:03 AM

Did you ever receive your money? I’m having the same issue. And how did you find out it was rejected?

Level 15
Mar 4, 2023 7:22:40 AM

You cannot  change banking information while your return is in pending, nor can you change it after the return is accepted.  The IRS does not allow it.

 

If you e-filed:

Banking information for direct deposit is wrong or closed

If you entered incorrect banking information for your refund, you can change it if your return is rejected.  If it is accepted, however, it is too late to change it.  The bank will reject the refund and send it back to the IRS.  Then the IRS will issue a paper check and mail it to the address you put on your tax return.  Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18