Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Mar 25, 2020 1:44:48 PM

Direct Deposit of Stimulus: Paid via TurboTax

They're saying that people with their direct deposit info on file with the IRS will get their stimulus money via that info.  However, when we filed we paid for our return fee out of our refund (it ended up costing more than we thought because of additional forms we needed).  So the direct deposit info the IRS has on file for me is actually Turbo Taxes bank.  Not mine.

How will this effect us receiving this government payment?

1 28 4323
1 Best answer
Level 2
Apr 9, 2020 9:21:24 AM

Ok, Leonard.  That still wasn't the question I asked.  So just say you don't know.

24 Replies
Intuit Alumni
Mar 25, 2020 2:14:35 PM

The details are still being worked out by Congress at this time. Once things are finalized we will be able to provide more guidance. You can also stay updated by continuously checking the following links. 

https://turbotax.intuit.com/coronavirus/

https://ttlc.intuit.com/community/tax-topics/help/how-are-my-taxes-affected-by-covid-19/00/1330402

https://www.irs.gov/coronavirus

Level 2
Apr 9, 2020 7:34:55 AM

Any update on this?

It's been confirmed that refunds are going out as soon as this week (TODAY, even) and will be sent to the direct deposit information on file.

So, are we screwed in getting this stimulus?  We'd like to be able to eat and stuff.

Expert Alumni
Apr 9, 2020 8:11:28 AM

This reply is the latest and most accurate information that TurboTax has regarding if your stimulus check will be deposited to your TurboCard.  The IRS has the final say as to where the stimulus check will be deposited and until they publish that information it is not possible to provide you with a yes or no answer to your question.

 

"We are still waiting for IRS guidance regarding updating or providing direct deposit information for the stimulus payments and how they will be distributed to these type of accounts. We will have more information once the government finalizes the details. In the meantime, you can visit the following links for the most recent updates:IRS Coronavirus Tax ReliefTurboTax Corona Virus Tax Center Updates"

[Edited 04/09/2020 | 9:00 am PDT]

Level 2
Apr 9, 2020 8:56:07 AM

I have no idea what you're talking about regarding a 'repaid card'?

Level 2
Apr 9, 2020 9:07:36 AM

Okay, so you changed it to 'Turbo Card', but I still have no idea what that means.

 

The IRS has said and confirmed payments ARE being made as early as this week to the direct deposit info on file.  That is confirmed.

Expert Alumni
Apr 9, 2020 9:07:52 AM

The TurboCard can be considered a prepaid card.

Level 2
Apr 9, 2020 9:09:10 AM

Yeah, and I'm not asking anything about a prepaid card, am I?  I Have no idea why that is your reply?

Expert Alumni
Apr 9, 2020 9:20:34 AM

To answer your question if you paid the taxes you owed from your personal bank account by providing the bank information on your tax return then the IRS will use that bank information to directly deposit your stimulus check. 

Level 2
Apr 9, 2020 9:21:24 AM

Ok, Leonard.  That still wasn't the question I asked.  So just say you don't know.

Expert Alumni
Apr 9, 2020 9:28:48 AM

If your tax return has your personal bank information that was used to either receive a direct deposit of your refund or was used to pay your tax due then the IRS has your bank information to use for your direct deposit of your stimulus check.

Level 2
Apr 9, 2020 9:31:15 AM

No, Leonard.  Like I explained.  My return has Turbos Tax's bank info, not mine.  My refund will be paid to TT, the return processing fees taken, and then rest forwarded to me.

So the IRS will be paying my stimulus to TT.

Expert Alumni
Apr 9, 2020 9:41:00 AM

No, the IRS will not send your stimulus check to TurboTax.  The IRS knows that the bank information on your tax return is not your personal bank information.  If you do not provide the IRS with your banking information they will send you a stimulus check by mail.  This link What do I need to do to get my stimulus payment? has information you may find helpful.

Level 2
Apr 9, 2020 10:49:50 AM

Nope, Leanard.  You're going to need to verify the info you give people.  I just got off the phone with Turbo Tax and followed up with the IRS.  The IRS say they have no idea who's bank info is on the return, they will send the stimulus to the bank info supplied.  TT also says that they did not anticipate this, they have no solution yet.

Level 1
Apr 10, 2020 6:50:11 PM

Why would you have entered Turbotaxes bank info as your direct deposit? How did you get your refund then? I filed through turbotax and used a turbotax prepaid intuit card to get my refund and it didn't go to their bank. I've also filed in the past and used my own bank info and got my refund that way. I think you're not understanding what Leonard is saying. The money should go into whatever bank info you entered. Not really sure how you had turbo taxes personal bank info to begin with. That's what it sounds like you are saying.

Level 2
Apr 10, 2020 6:55:03 PM

TT offers an option of paying for preparing your return from the refund itself.  As I explained, by the time we were done with our return and it's complexities, the fee was more than we expected but since we were also getting back more than we expected, we said 'awww eff ' it and decided to just pay the fee that way.

What happens is I fill in my bank info, but the actual bank info on my return when filed is TT's.  So when the IRS pays the refund, they pay TT.  TT then gets the money that is our return, removes the fees due, and forwards the rest to our account.

So when our refund was deposited via direct deposit it came from TT, not the federal government.

Level 2
Apr 10, 2020 6:55:43 PM

I believe what they’re referring to is when you have the fee for filing with turbo tax  taken out of your refund it goes through Santa Barbara bank. So the IRS has that banking information not your personal bank info that Santa Barbara sends your deposit to. 

Level 1
Apr 11, 2020 8:32:11 PM

I did the same thing - had my fees taken out of my refund - but when I look at my return that was filed, the direct deposit info is my account and routing number for the TurboTax prepaid debit card Green Dot bank. I wonder why yours is different?

New Member
Apr 14, 2020 11:14:42 AM

  • You will more than likely be getting a paper check then.  Fees and advances went through a 3rd party company (Santa Barbara) so when they go to deposit the money it will come back that the account is closed and in turn the irs will then send out a paper check to the address you have on file. I don't have the link but you can Google the info for Santa Barbara co. You may be able to correct the bank info when the irs portal comes up but if your already scheduled to get it there's nothing you can do but wait for the paper check

New Member
Apr 16, 2020 1:13:15 PM

I filed in February 2020 and have used TT for years always with my same personal bank acct. Owed this year so it was direct debit. Had no TurboTax fees. It’s says they don’t have my bank info. So appears your answer is wrong.

New Member
Apr 16, 2020 1:15:04 PM

Sorry about auto correct. IRS says it doesn’t have my bank info

 

New Member
Apr 17, 2020 12:45:28 AM

I don't use a Turbo Tax Card.  I didn't have Turbo Tax take fees out of my refund.  I used Direct Deposit for my refund (which I have received).  What is happening to my stimulus payment?

Level 3
Apr 18, 2020 9:29:20 AM

Well... sounds like no one at Turbo Tax is answering this question correctly.  Leonard was beyond useless, giving completely inaccurate information.  And the only possible answer is a get a pre-paid credit card with the stimulus?  I'm sure my landlord will accept that for rent.  Thanks.

Turbo Tax is getting named directly in problems for thousands (if not millions) of customers, and still nothing useful on the website to address it.  Safe to say NEVER using Turbo Tax again.

https://www.washingtonpost.com/business/2020/04/16/coronav[product key removed]lus-check/

Level 1
Apr 20, 2020 11:58:53 PM

  • Thata not what he is saying. Turbotax sets up temporary bank accounts for our refunds because we opted to pay them out of our tax refund. So when our refunds are sent out they go to turbotax temporary accounts first then they disburse the rest to our bank accounts so the irs doesn't have our bank info.  What I want to know is when they will fix this problem so i can get the stimulus money  i will not be using turbotax again bad customer service RIP off good day everyone and turbotax just fix this bs.

New Member
Apr 26, 2020 12:31:32 AM

ive been thru this battle with turbo trash. in a nut shell they **bleep**ed up and legally they can get sued if they admit to mistake and get in trouble for giving the government false information. so your not getting a dime until they figured out a way to pay you and cover their ass