Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 16, 2023 4:40:36 AM

Can you tell me why there was money taken outta my bank account trying to find out why it said from turbo tax?

0 1 159
1 Replies
Level 15
Jun 16, 2023 5:22:35 AM

If you requested to have your TurboTax account fees paid from the federal tax refund, those fees were not paid when you filed your tax return.  The fees are paid after your federal tax refund is issued by the IRS.  However, if the IRS delays the refund then TurboTax will debit your account for payment of the account fees.  You would have received 4 emails from TurboTax explaining this along with providing you other options.

 

See this TurboTax support FAQ for payment of the account fees when the federal tax refund is delayed - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto-debited-turbotax-fees/L3rDdVynu_US_en_US