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Returning Member
posted Feb 18, 2020 10:36:08 AM

Can't retrieve 2019 tax return

I completed  my 2019 taxes a week ago using TurboTax Deluxe purchased from Amazon.  I received the email/text that they were received.  My computer updated itself and now I can not open the software.  I went back to Amazon and downloaded it again and removed the old one.  I have checked on Turbo Tax site and it says no return for 2019.  

 

I read where it said the license number could have been removed but I can't even ope software and reenter the #.  I kept getting error 42016 and my internet is working????

0 7 1303
7 Replies
Intuit Alumni
Feb 18, 2020 2:12:49 PM

Please see the TurboTax FAQ below for assistance with this error code:

Error 42016: Unexpected content received

Returning Member
Sep 5, 2020 1:38:38 PM

Icon is on screen. When I try to open it it wants me to type in number of original disc.  I no longer have it.

Data file is still in computer, I think. how can I print my return ? ? ? 

Level 15
Sep 5, 2020 1:46:27 PM

@bernardwilder2 wrote:

Icon is on screen. When I try to open it it wants me to type in number of original disc.  I no longer have it.

Data file is still in computer, I think. how can I print my return ? ? ? 

Contact TurboTax support for assistance with this issue.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Labor Day, September 7)

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Sep 5, 2020 1:59:59 PM

This year for 2019 programs will be a little different.  You will get a code to install the program.  So even if you buy the CD in a store (like Costco) there will be a code so you can download the program like if you don't have a CD drive.               

 

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/00/852973

 

 

Level 15
Sep 5, 2020 2:01:12 PM

It's always a good idea to make a backup copy of your tax data file, in case your original gets lost or corrupted. Here's how:

  1. From the File menu in the upper-left corner of TurboTax, choose Save As (Windows) or Save (Mac).
  2. Browse to where you want to save your backup.
    • Tip: If you're saving to a portable device, save it to your computer first to prevent data corruption. Then, after completing Step 4, copy or move the backup file to your device.
  3. In the File name field, enter a name that will distinguish it from the original tax file (for example, add "Backup" or "Copy" to the file name)
  4. Click Save and then close TurboTax.
  5. Restart TurboTax and open the backup copy to make sure it's not corrupted. If you get an error, delete the backup and repeat these steps.

If you make changes to your original tax return file, repeat these steps to ensure your original and backup copies are in-synch.

Related Information:                             

 

AND save it as a PDF so you have access to a copy even if you don’t have the program still installed and operational :

AND protect the files :

 

New Member
Nov 16, 2021 8:40:09 AM

hELP ME WITH 2019 TURBO TAX RETURN IN MY COMPUTER. gIVE ME NEW lICENSE NUMBER OLD ONE LOST.

Level 15
Nov 16, 2021 8:46:16 AM

You have to call in and ask for a new License Code.  Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632