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New Member
posted Jun 4, 2019 8:28:55 PM

Can I cancel my Order Payment for TurboTax and get a refund? I've chosen to go with a tax professional.

0 12 7850
12 Replies
New Member
Jun 4, 2019 8:28:56 PM

Yes, if you have not yet filed your tax return you may cancel your order. Here is an FAQ with instructions on how to contact TurboTax Support regarding the refund.

https://ttlc.intuit.com/replies/3300041

New Member
Feb 3, 2020 2:23:11 PM

yes please do,i have no clue of what iam doing

Intuit Alumni
Feb 3, 2020 2:27:55 PM

Yes, if you have not yet filed your tax return you may cancel your order. Here is an FAQ with instructions on how to contact TurboTax Support regarding the refund.

https://ttlc.intuit.com/replies/3300041

 

Level 2
Feb 28, 2020 10:44:20 AM

This is an incorrect response for TurboTax online customers

Level 1
Apr 15, 2020 9:05:42 AM

Please refund my money. I filled my taxes with a professional service

Intuit Alumni
Apr 15, 2020 9:17:02 AM

This is a public internet forum. We are not able to refund your money. In order to discuss receiving a refund, you will need to contact our Customer Care department. Please click the link below and fill out the short form. Please list Billing Issues instead of refund as the reason for contact. https://support.turbotax.intuit.com/contact/

 

Level 1
Apr 16, 2020 6:28:59 PM

Please cancel my order too! Need to find a professional person to fix my returns

Level 15
Apr 16, 2020 6:29:53 PM

This is a public internet forum. We are not able to refund your money. In order to discuss receiving a refund, you will need to contact our Customer Care department. Please click the link below and fill out the short form. Please list Billing Issues instead of refund as the reason for contact. https://support.turbotax.intuit.com/contact/

New Member
Mar 18, 2021 3:55:12 PM

Can I cancel my order?

Expert Alumni
Mar 18, 2021 4:07:14 PM

If you have not yet filed your return you can cancel your order. Please follow the steps listed in What is the TurboTax phone number?

New Member
Mar 18, 2021 8:50:34 PM

Representatives 

Intuit Alumni
Mar 19, 2021 9:19:27 AM

Please follow the instructions to contact customer support on the post above from @PaulaM.

@Gridiron6181