If you receive e-file reject R0000-503-02 it's because the secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information directly from the Social Security Administration (SSA).
This rejection can occur:
- If the spouse's name or Social Security number on a joint return has been entered incorrectly, or
- By a mismatch with the IRS database (this is less common)
First, get your spouse's Social Security card and select your version of TurboTax for instructions on how to fix and refile your return. Be sure to enter the last name and number exactly how it appears on the card.
Social Security number tips
- Mixing up the Social Security number is a common error, so check your entry digit-by-digit.
- If your spouse recently changed their name or number, use the old one listed on their actual Social Security card.
- If their last name is hyphenated, enter the entire name in the field including the hyphen.
- If they have multiple last names, enter only the last one. For example, Melissa Gomez Fernandez should be entered as Melissa Fernandez.
- It gets a little tricky with a middle name as well. If you have multiple last names and a middle name, use only the first last name listed on your card. For example, Melissa Juana Gomez Fernandez should be entered as Melissa Gomez.