This rejection can happen when a Social Security number or Tax Identification Number on your return has already been submitted on another return.
First, double-check that the information you entered on your return is correct.
- Sign in to TurboTax and select Fix my return.
- On the Let’s fix your return and then refile screen, select Fix it now or Revisit next to the reject code and reason.
- On the next screen, you’ll see a detailed description of the error. Select Continue.
- Select My Info from the menu and go through the information to double-check that the Social Security number(s) and/or Tax Identification Number(s) listed are correct.
- Refer to your Social Security card or Tax Identification Number document to make sure you have the right numbers.
- If anything is incorrect, select Edit and make the correction.
- When you’re done, select File and continue through to refile your return.
Social Security error tips
- Mixing up the Social Security number is a common error, so check your entry digit-by-digit.
- If you recently changed your name or number, use the old one listed on your Social Security card.
- If your last name is hyphenated, enter the entire name in the field including the hyphen. Match exactly what’s on your Social Security card.
- If you have multiple last names, enter only the last one. For example, Melissa Gomez Fernandez should be entered as Melissa Fernandez.
- It gets a little tricky with a middle name as well. If you have multiple last names and a middle name, use only the first last name listed on your card. For example, Melissa Juana Gomez Fernandez should be entered as Melissa Gomez.
Note: If you are concerned about identity theft consider getting an IP PIN (Identity Protection PIN) with the IRS.