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Message: No match found. Make sure you're using the primary taxpayer's information...

SOLVEDby TurboTax1567Updated 2 weeks ago

If you need help signing in to your account and have your phone number, email, or user ID, go here.

You'll get the following message when our system is unable to locate a TurboTax Online account with the information you've provided:

No match found. Make sure you're using the primary taxpayer's information (the first person listed on your filed return).

Double-check your primary taxpayer information. It should match your previously completed/filed tax return.

Note: If you're a CD/Download user, are attempting to access TurboTax Advantage Accounts or Downloads, or haven't completed a tax return online you may not be able to pass this screen. If you don't have access to your email and can't login to your TurboTax account, complete the Account Recovery Request Submission Form.

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