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My code doesn't work

SOLVEDby TurboTax709Updated January 13, 2023

If your license code isn’t working to activate the TurboTax software, it may be because you’ve entered it incorrectly.

Double-check your code and enter it carefully in the License code box on the installation screen.

  • Note: Your license code is not case sensitive—you don’t need to worry about capitalization
    • You also don’t need to enter the dashes when typing in your code
    • Just enter the numbers and letters exactly how they appear


If you receive an error code that says, "The license code you entered is not valid. Error code: XXX," it means the code you're entering is either not valid for that product, or is no longer active. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.

If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code.

If you receive either one of these errors, wait a few minutes and re-enter your license code:

  • Sorry, we're experiencing a problem on our end. Please try again later. Error code: 620
  • There was an error with validating your license code, please try again later. Error code: 630

If you’re still having trouble with your code, Contact us.

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