When I call in to your turbo tax location, I get clerks like Montra, Anne, and many others who seem to get joy out of misleading me from the truth. They hang up after being on hold for hours! They pretend not to hear you near the end of the shift. They say you are breaking up 1/2 hour before 5:00 p.m. Pacific. and then you lose connection. They say about anything to make you think you are moving the tax return nightmare forward. After working part time since October 22 getting the job done that turbotax never finished
Yeah, me too. Right there with you. Mine was rejected and there is no option to download a desktop version of 2021 Turbo Tax for Mac. When I enter my license code the Mac option grays and says, Not Compatible. No one available to help. Endless circle of dead internet links. Disconnected after waiting hours on hold. Intuit is a joke. Unfortunately, I'm stuck with them until I can get someone to help me access my information. Then, never again.
This is a known problem on some accounts. Contact TurboTax support for assistance with this problem.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632