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New Member
posted Dec 18, 2019 9:13:41 AM

Will you provide ASL interpreter for Live CPA Help? How can I understand them without interpreter since I am deaf?

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2 Replies
Level 15
Dec 18, 2019 10:08:32 AM

I believe that communication can be thru emails ... ask TT support directly ...

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

Expert Alumni
Dec 18, 2019 12:24:02 PM

Unfortunately, TurboTax does not currently provide American Sign Language (ASL) services. Communication with your Tax Pro would be via email.

 

Alternatively, I believe you could use the free, Federally reimbursed Video Relay Service (VRS) for people who use American Sign Language and who also use a webcam and the Internet or a videophone and high-speed Internet access. You will be discussing sensitive financial data, so this may not be the best choice, but it is an option.