The license code for the software you purchased from Amazon should have been provided with the purchase. Contact Amazon.
TurboTax will not have the license codes for software not purchased directly from TurboTax.
If you downloaded TurboTax directly from an authorized retailer, your license code should be included in your order confirmation. Check your email or your order history. If it’s not there, you’ll need to contact the retailer directly.
If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box.
These might help
If you Downloaded from a retailer and can't find the License Code
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/855903
If you have the Turbo Tax CD and can't find the License Code
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/855902
If you got an email that says something about "Digital Delivery Confirmation" then the code could in that email.
If not you will need to you need to follow the instructions at this link.
https://www.amazon.com/gp/help/customer/display.html?nodeId=[social security number removed]
Hope this helps
Turbo Tax told me to contact you. My order number is: [phone number removed]-4437008 and was purchased January 6, 2020
If you purchased your software from Amazon, you will need to contact Amazon customer care.
If you need additional assistance from Turbo Tax, please contact customer service here.