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Level 1
posted Mar 12, 2022 7:56:28 PM

Why won't TurboTax open after I updated my Mac to Monterey?

My computer unexpectedly updated the OS to Monterey WHILE I was working on my taxes, now after 3 hours on the phone with Apple, Turbo Tax still won't open. I've installed and reinstalled multiple times, as well as restarted and reinstalled Monterey. Please help

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3 Replies
Intuit Alumni
Mar 13, 2022 8:36:30 AM

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

 

Level 1
Mar 13, 2022 10:19:35 AM

I called Turbo Tax yesterday 3 times, as well as Apple. My computer is not the issue. It's the Turbo Tax software that is corrupted. I was on the phone from noon-9 pm yesterday and so far for an hour today with Turbo Tax (still on the phone with them), they are have NOT been helpful. They told me to call Amazon since I purchased my software from them to see if they could help! Customer service has been TERRIBLE from Turbo Tax this year! SUPER disappointed!

Returning Member
Apr 30, 2022 10:55:22 AM

Did you ever get it to work? I have TurboTax Premier and filed an extension but am debating whether or not to update to Monterey until after I file my returns.