Not sure what your children have to do with talking to a TT rep.
You posted your question from a version of online Live software. If you are really using that “Live” software you can get help from your “expert.”
You are posting from TurboTax Live. You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live