Why when I filed my taxes it didn’t ask for my ip PIN number?

If you received an IP PIN from the IRS in December or January and did not enter the IP PIN on the tax return, then the IRS will reject your tax return.  You need to wait for the IRS to reject the return sometime on or after January 27.  Once the return is rejected you can enter the IP PIN you received and re-file.

To enter a 6 digit IP PIN

• Click on Federal Taxes (Personal using Home and Business)
• Click on Other Tax Situations
• Scroll down to Other Return Info
• On Identity Protection PIN, click the start button

Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin

Why didn't the TurboTax software prompt me for a PIN? I was waiting to be prompted and it never asked for the PIN. I used one in previous years and transferred last years information so it should have known that one was provided in the previous year.

The self-selected five digit PIN is a security issue so TurboTax does not transfer it with the return.  If you do not remember it, you can use the prior year adjusted gross income.

@TaxMom2

I had my 2019 unique PIN ready. I just wasn't prompted and I wanted to give that feedback that the software was lacking in not asking the specific question. Thank you.

I never was asked by turbo tax to provide that IDme pin. I even provided last years AGI and it doesn’t matter. Still need the pin to send your tax returns. Don’t know about you, but I’m really pissed off! This is a huge inconvenience! 

That’s not true! I provided my last years AGI and I still had to provide the IDme pin, that I never received! 

@dmcharg88 If you received a 6 digit Identity Protection PIN from the IRS due to reporting an identity theft to the IRS -

To enter, edit or delete a 6 digit IP PIN

• Click on Federal Taxes (Personal using Home and Business)
• Click on Other Tax Situations
• Scroll down to Other Return Info
• On Identity Protection PIN, click the start button

Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin

It's 2022 now and the responses to this question are confusing...  some say it will be rejected if you don't include the ippin, and others say the turbotax software uses the last year AIG method for identity confirmation and does not "transmit" the ippin for security reasons...  which is it?

I was issued an ippin (though I don't know why... I did not request one nor was I a victim of identity theft that I know of) and so I was ready to provide it when doing my taxes, but I was never asked if I had one and it looks like my submitted forms are missing it.

Will my submission be rejected?

Why doesn't the turbotax process at least ask if you have one?

If you received an IP PIN or CP01A notice from the IRS in the past (or you opted in to the pilot program) you must use your 2021 IP PIN to validate your identity when you file your 2021 return.

For more information, please see the TurboTax FAQ below:

What's an IP PIN? Do I need one?

@n8zach

It was rejected.  Good news is that it happened in about an hour and I was able to add the info and re-submit.  Now we'll see what happens.

Why turbotax doesn't ask if you have an Identity Protection Personal Identification Number as part of the question process or review is completely beyond me.   It seems like a ridiculous oversight and makes me question the integrity of turbotax...  what else is it missing/forgetting?  I'm not sure I would recommend it to others.  I know it can be entered by drilling into the right form in the right place but not asking when it can mean having the forms rejected and possibly delaying a refund is unfortunate.

I have the same problem...FIX IT!

Yes, you can enter your IP PIN in TurboTax. This is how to find it:

1. Sign in to your account and open your return. If your return was e-filed and rejected, you will need to click on Fix my return.
2. Select Federal from the left side menu.
3. Select Other Tax Situations on the left.
4. Scroll down/ expand the list and look for Other Return Info.
5. Expand the section and  click on Start or Update to the right of Identity Protection PIN.
6. Answer the first question Yes.
7. Select your name and click Add to the right.
8. Enter the number on the next screen. 
9. At this point, you can complete and file your tax return. 

Click here to find out more and to retrieve your IP PIN from the IRS. 

Why doesn’t turbo tax ask for my irs number

First the program does ask  if you do not jump past that section ... I see it in each and every test return I do.  Next since you know you need to enter it so simply  don't file until you do ... you will get a number each and every year going forward  ... save the instructions for next year so you know where to go ...

In Online TurboTax, here are 3 ways to get to the right place to enter the IP PIN.  You only need to use one method.   You can choose which method works for you the best.

• Open the interview back up and click in the top right on the SEARCH icon.
• Enter the term IP PIN without quotes.  When entering, ignore the dropdown menu, and instead click the small magnifying glass on that same line.
• Then click on Jump to IP PIN.

Or here's a second way:

• With your return open, click in the left menu column on TAX TOOLS, then choose TOOLS.
• In the Tools window choose TOPIC SEARCH.
• Enter the term IP PIN without quotes.
• In the selection list highlight IP PIN and click GO.

Or here's a third navigation method:

• With your return open, in the left menu column, click Federal.
• Then at the top of the screen choose  Other Tax Situation
• If this is your first time in that section, answer the preliminary questions, and it may ask you if you have an IP PIN.  If so, indicate "yes", and keep following the screens as it guides you to enter it.
• If it doesn't, such as if you've previously been in that section, click on "See all uncommon tax situations" to see all the topics in that section.
• In the "Uncommon tax situations" list, scroll down to Other Return Info, and expand to see the subtopics, one of which is Identity Protection PIN.

Donin's comment worked for us when submitting our return.  There were multiple help guides that said there was a 'Jump To' link in the help search.  These Do NOT exist (at least on the desktop web app). 

Thanks Donin.

From your answer and the fact you say you do test returns, I'm guessing your QA or someone who does a lot of these.   Please remember the I and most of the people doing this, only do this once a year, and the interface changes every year.    Now I just had this issue and when I started, I remember that it asked me if I had a Identity Protection Personal Id pin and I answered yes.   I had the sheet ready.   I never got a prompt.

"So while I was typing this, my return was rejected, and I was able to enter the pin and refile it.   A few notes, I went to that section, it was not highlighted, I had to hit the drop down.  It did not say revisit, like everything else I had to enter last year.    So this is not intuitive and is easy to skip.  Fortunately for anyone reading this, it rejects fast and is easy to fix. "

TurboTax should fix this.   I had one issue and now I get a CP01A every year, so if one was entered the year before, they should be able to tell that one is needed this year.

I clearly clicked on the box that stated I am required to add an IP PIN. It had prompted me before in the past to enter the number received from the IRS. This time, it never happened. Very inconvenient! Now I have to wait for my return to be rejected and resubmit. :/|

@Nadux881 

When you used a DIY program  and you know you have an IP PIN to enter each year then do not file the return until you do.  Please save the instructions I gave earlier for future reference  ... copy it to a word doc and save it on your computer  or write it down  somewhere  since threads in this forum have a way of getting archived and removed. 

My Turbo tax e-file reject because I did not enter my ip PIN, where do I enter that in Turbo Tax for re-submit for efiling?

In Online TurboTax, here are 3 ways to get to the right place to enter the IP PIN.  You only need to use one method.   You can choose which method works for you the best.

• Open the interview back up and click in the top right on the SEARCH icon.
• Enter the term IP PIN without quotes.  When entering, ignore the dropdown menu, and instead click the small magnifying glass on that same line.
• Then click on Jump to IP PIN.

Or here's a second way:

• With your return open, click in the left menu column on TAX TOOLS, then choose TOOLS.
• In the Tools window choose TOPIC SEARCH.
• Enter the term IP PIN without quotes.
• In the selection list highlight IP PIN and click GO.

Or here's a third navigation method:

• With your return open, in the left menu column, click Federal.
• Then at the top of the screen choose  Other Tax Situation
• If this is your first time in that section, answer the preliminary questions, and it may ask you if you have an IP PIN.  If so, indicate "yes", and keep following the screens as it guides you to enter it.
• If it doesn't, such as if you've previously been in that section, click on "See all uncommon tax situations" to see all the topics in that section.
• In the "Uncommon tax situations" list, scroll down to Other Return Info, and expand to see the subtopics, one of which is Identity Protection PIN.

It didn't ask me either - - but a "square" did pop up, asking if we had one, and I clicked Yes, but it never ask for the pin.  It is my personal experience however, If you OWE the Feds however, it doesn't matter.  They will process the forms, and take your money, no problem.  Now, if you get a Federal Refund - It very likely will cause you some grief and delay your refund dramatically.  TurboTax totally missed the boat on that one.  I give them a 5 out of 10 for that processing fopoo!

Really terrible experience that every year I get my return rejected because turbotax says im all set success! Then for it to get rejected because they didn't ask for my pin. YUCK! WHY!! 

@kcaz25

If you have a 6 digit PIN issued to you by the IRS you need to enter it in order to e-file.  Go to Federal>Other Tax Situations>Other Return Info>Identity Protection PIN and enter the six-digit PIN.

They SUCK wind. Exact same situation with me...and it's April 2023. The software ASKED  ME if I had an IRS ID PIN (I do) and I so I said "yes". BUT THEY NEVER ACTUALLY ASKED ME FOR THE 6-DIGIT PIN DURING THE REST OF THE PROCESS...and it appears I filed my return without it.