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Level 1
posted May 31, 2019 7:00:40 PM

Why was I enrolled in ID Notify without consent and being charged for it?

Why am I enrolled in ID Notify.. I did not consent to it.. And if I'm understanding correctly I'm being charged for it???? Why??? And how do you remove me from it and get my money back?

0 1 1940
1 Best answer
Level 15
May 31, 2019 7:00:44 PM

ID Notify is the provider who partners with TurboTax to monitor your identity for theft.  ID Notify is a part of the "MAX" bundle, which is an add-on package with several features.  (And yes, it does carry an additional cost).  

I'm including information below about the MAX bundle, and what it includes.  

https://ttlc.intuit.com/replies/4842238

You can remove the MAX bundle before making payment.  See the instructions below:

https://ttlc.intuit.com/replies/4842224

If you still need to, you can speak to a TurboTax Customer Support agent by using the info below during business hours.

https://ttlc.intuit.com/replies/3300041

1 Replies
Level 15
May 31, 2019 7:00:44 PM

ID Notify is the provider who partners with TurboTax to monitor your identity for theft.  ID Notify is a part of the "MAX" bundle, which is an add-on package with several features.  (And yes, it does carry an additional cost).  

I'm including information below about the MAX bundle, and what it includes.  

https://ttlc.intuit.com/replies/4842238

You can remove the MAX bundle before making payment.  See the instructions below:

https://ttlc.intuit.com/replies/4842224

If you still need to, you can speak to a TurboTax Customer Support agent by using the info below during business hours.

https://ttlc.intuit.com/replies/3300041