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New Member
posted Dec 9, 2019 9:46:16 AM

Why was I charged $103.99 on 11/07/2019 for Turbo Tax? When I called you, I was told that I would received download instructions and a CD. I received neither. Fraud????

0 5 1061
5 Replies
Expert Alumni
Dec 9, 2019 10:02:49 AM

You can click here to check out your Order Status.

 

In addition, you can contact TurboTax support regarding your CD/Download Instructions here: Begin TurboTax Support.

New Member
Dec 18, 2019 10:37:27 AM

I have only a charge on my credit card.  I have no order number for it to find anything!  Can you please help me get to a "human" to find out what happened?

Expert Alumni
Dec 18, 2019 10:49:05 AM

You can contact  Intuit Phone Support at 1-800-446-8848

Level 15
Dec 18, 2019 10:49:06 AM

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Dec 18, 2019 10:49:45 AM

 

How do I update or confirm the info in my TurboTax Advantage account?

 

https://ttlc.intuit.com/replies/3301324

 

Forgot your TurboTax Advantage login?

Having trouble signing in to your TurboTax Advantage account?

Start by clicking the "I forgot my user ID or password" link at TurboTax Advantage (look under the Sign In button). Then, follow the on-screen instructions to retrieve your info.

Still having problems?

If the above steps didn't work for you, follow these instructions to recover your "regular" TurboTax login info.

Once you have the info you need, return to TurboTax Advantage and sign in.