Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Apr 15, 2023 10:22:23 PM

Why is TurboTax charging me to preview my 2022 Tax Summary when I already paid Costco $89 for the TurboTax CD Premier Edition?

I paid $89 for a TurboTax CD Premier Edition at Costco and was unable to download the CD. Hence, I went Online to my account and completed my 2022 Tax Report. Now I want to preview my 2022 Tax Summary and TurboTax responded "Order Summary Not Available"...
You have not submitted an order yet. In past years, I have never had a problem activating my TurboTax CD Software.

0 1 375
1 Replies
Level 15
Apr 16, 2023 5:40:55 AM

You cannot pay for online TurboTax using the license code which is only for the CD/download.

 

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129