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posted Apr 15, 2023 9:58:16 PM

Why is TurboTax charging me for Using Online Softwar when I already bought it from Costco?

In the past, I have never had a problem activating my TurboTax CD... this year... Big Problem... Hence, I went Online to enter Fed & State Tax Info... now TurboTax wants me to pay again in order to go to Tools in order to preview my TurboTax Online 2022 Tax Summary info. Why?

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1 Replies
Level 15
Apr 15, 2023 10:40:48 PM

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...