My refund from IRS is being witheld by sbtpg. I logged into my sbtpg account and can see my refund being held with a disbursement method "Reserve". When I called sbtpg, an automated voicemail asks me to upload my DL on sbtpg.com/idverify/index.html. But when I try to enter my ssn there(which it asks), it does not find my record and errors out. I could never talk to a real person in sbtpg because the automated voice does not provide me an option to talk to a customer care rep and just hungs up on me. I called turbotax associates thrice and they offer no help. Since turbotax has a partnership with sbtpg, why don't they address this issue because they are likely to have their contact numbers? I have been filing for years with TT and this is the first time I am facing this issue. I got my state refund. So I am sure I gave the right bank account number. What should I do now?
Unfortunately, only TPG can answer that question. They do not inform TT.
TT has a business relation with TPG. I did not deal directly with TPG. TT has a liability in this. When so many people are facing this issue, they should atleast try to help if We are not able to even talk to a real person in TPG. Now, TT cannot just drop the ball after getting their fee from TPG.
The same thing is happening to me too. Please let me know if you got your return or how you did it. I'll do the same. Thanks!