The included state is for the state software, not for efiling. Some desktop products include a state program download to prepare a state return. But there is a 19.99 state efile fee (except free for New York state) if one chooses to efile the state return. The fee usually changes to 24.99 in March.
There is no fee to print and mail the state returns.
Or did Premier try to charge you for the included state program download?
The included state is for the state software, not for efiling. Some desktop products include a state program download to prepare a state return. But there is a 19.99 state efile fee (except free for New York state) if one chooses to efile the state return. The fee usually changes to 24.99 in March.
There is no fee to print and mail the state returns.
Or did Premier try to charge you for the included state program download?
Premier is trying to charge me for the State download. Why?
If you didn't buy Turbotax from TurboTax.com, check your packaging to make sure one free state download is included. You're able to buy TurboTax from retailers with or without the free state.
If the packaging includes a free state download, perhaps you didn't download the state. There's 2 ways to download your TurboTax State program.
Through your TurboTax CD/Download software:
This works for state programs you purchased as well as the free state download that comes with certain software packages:
From your TurboTax Account:
Follow the directions in this article to download and install the software you purchased at TurboTax.com. After installing the state program, you'll see the state(s) on the State tab when you open your return in TurboTax.
Related Information:
Source: TurboTax FAQ