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New Member
posted Mar 13, 2025 11:06:50 AM

Why has all data from my 2023 return disappeared. All I get when downloaded is a new form with no content.

It acts like I never used the 2023 program, but I did and it was no problem.

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1 Replies
Level 15
Mar 13, 2025 11:08:38 AM

Do you have more than one TurboTax account?  See this TurboTax support FAQ for viewing all of your accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

 

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

 

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year 2023 and Click on Download/print return (PDF) or Click on View adjusted gross income (AGI)

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf