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New Member
posted Jun 1, 2019 10:34:14 AM

Why does turbotax start me at the beginning of my return when I sign in as if I never filed?

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1 Best answer
New Member
Jun 6, 2019 1:57:31 AM

I would check and see if you might have multiple accounts with TurboTax. Your information may be safely stored in a secondary account. You can do so by logging out, and going to the recovery website below for a list of user ID's for any email addresses you may have used.

 

https://myturbotax.intuit.com/account-recovery/ 


2 Replies
New Member
Jun 1, 2019 10:34:15 AM

Mt tax return got rejected saying my spouse adjusted gross income did not match the irs.  when i sign on to turbotax it starts off as if I never filed.  how can i fix the adjusted income?  

New Member
Jun 6, 2019 1:57:31 AM

I would check and see if you might have multiple accounts with TurboTax. Your information may be safely stored in a secondary account. You can do so by logging out, and going to the recovery website below for a list of user ID's for any email addresses you may have used.

 

https://myturbotax.intuit.com/account-recovery/