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New Member
posted Mar 10, 2022 5:25:52 PM

Why does the Turbotax service not let me review and complete my return? The page goes blank, and I cannot continue? Should I just go with H

I have double checked all fields and cleared and resubmitted my info, cleared cookies, changed browsers.  This is bad programming, bad user experience, and just not acceptable.  The screen goes blank when we get to the final review before we file, and there is no error, no message at all to tell me what is happening.  It tries to load something for a second and then just goes blank.

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2 Replies
Intuit Alumni
Mar 10, 2022 6:17:38 PM

Based on the troubleshooting you've already performed, this issue would best be handled by contacting customer care, as we are limited on the troubleshooting we can perform in this public forum. Please click here for steps to contact customer care.

Level 15
Mar 12, 2022 10:02:23 AM

@peterm1395 This was a temporary issue and should be resolved now.  So sorry for the inconvenience.