Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 30, 2023 11:26:06 AM

Why does the "needs review" comment under medical deductions not go away even though I have completed that section?

Why does the "needs review" comment under medical deductions in the deductions section  not go away even though I have completed that section?

0 2 188
2 Replies
Intuit Alumni
Mar 30, 2023 11:45:57 AM

You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information. 


If you need additional assistance, please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you. 

@rjpeetz 
 

New Member
Mar 30, 2023 11:54:08 AM

While I did not have exactly the same problem, I did have a problem with the "needs review" page. Even though I entered the requested information, TurboTax kept returning me to the same window. I resolved the issue by calling TurboTax for help. The representative gave me the number of a tax expert, so I called her. She was fantastic, taking me quickly through the TurboTax pages to remove a 1099-R that should not have been there. Ditto for a problem with another form. So, call the help desk, and either the representative will help you directly, or, for more difficult problems, you should get the number of one of their tax experts.