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New Member
posted Jun 7, 2019 3:07:55 PM

Why do you still use my old CC # ? I updated that info several months ago, please see the CC# to use in my account.

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Level 15
Jun 7, 2019 3:07:55 PM

        

Sounds like you may have multiple Advantage accounts and you are getting notices from all of them.   You can check by running this tool on each email address you have:

https://myturbotax.intuit.com/account-recovery


If you find you have 2 advantage accounts then cancel one now so this doesn't happen again since they have just reset the system to reflect an order for the 2017 program that comes out in November 2017.

See this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription