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Level 1
posted Jun 4, 2019 12:30:29 PM

Why do you say that I have one free State eFile but then when I finish my return and try to submit it you require I pay $24.99?

Does it occur to Turbo Tax management that when you say filing one State tax is FREE that your customers assume that includes preparation and submission.  Don't you think it is obvious that many of your customers are confused on this issue? Don't you think you should clarify this.

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1 Best answer
Level 15
Jun 4, 2019 12:30:31 PM

The "free" state you're referring to is the state tax preparation program.  The $24.99 fee you're referring to is the cost for e-filing your state return.  You can avoid that fee by choosing to print and mail your state tax return.

1 Replies
Level 15
Jun 4, 2019 12:30:31 PM

The "free" state you're referring to is the state tax preparation program.  The $24.99 fee you're referring to is the cost for e-filing your state return.  You can avoid that fee by choosing to print and mail your state tax return.